currys extended warrenty??

mike+caz

Hi
This is my first post so I hope im in the right place.
We bought a 50in TV from comet 4yrs ago costing £1400 and took out the extended guarentee which cost us another £350.

On 28th Oct 09 we had to phone the extended guarentee because the tv had developed a fault on the screen

and is very annoying to look at. The engineer came on 5th Nov 09 looked at the tv said he didnt know so phoned someone. he then said that some optic sensor [or something like that] has burnt out so a part would have to be ordered and it would take a week to come in. Then they would have to take tv away to install it.

Its now been 3 weeks since engineer came and 4 since we reported the fault. We have phoned a few times and each time we get told the part is on order in the meantime the tv is becoming unwatchable.

How long do they have to repair the tv from ordering the part to taking it away and bringing it back? When the tv would have to be taken away for repair he said they he couldnt say how long but they could take as long as they wanted.
And do we actually have any right regarding the extended warrenty?

Thanks in advance for any help

mike+caz

Sorry feel so stupid! That should have been Comets extended guarentee not Currys. Hubby just told me.

mike+caz

Sorry to be a nuisance.

Anyone have any idea what right we have please?

Just phoned again this morning and all we had was ''part is on order when it comes in we will let you know and collect tv for repair''. All this rate we are going to be without it for Christmas.