Wrong goods delivered

frenchy06.2007

I recently puchased a cot bed from mothercare, this was delivered into store in two boxes and was collected by my partners father. I have just tried to assemble it and one of the boxes does not match the other. They are two different models and un-compatible. I have rang the store and they inform me that the item i purchased is discontinued. Therefore i will have to return the whole thing and they will refund the item and i will have to purchase something else, the problem is i got a good deal on the cotbed and i will end up having to purchase something far more expensive. Have i any rights to expect another model cotbed of the same quality for the same price since this is their fault.

frenchy06.2007

Recieved a call just after this Im sorry i doubted mothercare they have replaced the cot with one of a superior quality and almost double the price, for no extra cost to me

Sorry i doubted you mothercare, without doubt best customer service experience

I_know_my_ABC_and_my_CMYK

Maybe someone read this thread?

Or maybe I'm just cynical, But well done Mothercarefor caring about their customers.