Travel - delayed baggage insurance

davidm_uk

I've booked a fly and cruise holiday up the coast of Norway for early next year and am now trying to sort some travel insurance. All the quotes I've looked at so far lead to one particular issue:

If my baggage gets delayed on the outgoing flight, the cruise ship leaves about 5 hours after the flight arrival, so we end up on board a ship with only the clothes etc we are wearing and in any hand baggage. All the policies I've looked at say they will only provide any "delayed baggage" compensation after x hours (x seems to vary between 6 and 24). Even if the bags turned out to be lost, we are stuck on a ship (in the North Sea in February!) with not a lot to wear.

Anyone else come across this and found an insurance solution? Fly cruise holidays are not uncommon after all.

Just as an aside, the wife wants to do a dog drawn sleigh excursion while we are there ( a commercially organised one) and none of the insurance companies I've phoned know whether or not this is classed as winter sports or hazardous and if it is covered or not (so probably means in the event of a claim they'd use it as an excuse not to pay out). Any thoughts, apart from telling the Mrs we can't do it!

David

BungyW

I have a problem. Can anyone give a suggestion? I'll make it as short as I can.
One bag was left behind at the departure airport.
The carrier contacted me at the destination to tell me that it would arrive the following day. It did but by then I was 200 miles away at our vacation home. 18 phone calls (in and out) and six days later the bag was delivered after endless obfuscation, downright untruths and abject incompetence. Half the holiday had gone. Naturally we purchased required items.
Arrived home and complained to the carrier by letter. Three weeks later they offered to consider paying for my purchases but I had already claimed from my insurance and the claim was paid by them in full.
Told the carrier this, again by letter, and they replied saying "Tough on you. Nothing more we can do. Hope you will give us another chance to prove we can come up to scratch." Have now written to the big boss knowing full well he will not himself even read my letter.

My question is "What do I do next if this company simply refuse to accept liability for the total disruption of the first week of our holiday, it being like a lesson in how to use the telephone with 18 calls?"
Should it be National Press? Any suggestions welcomed.

JPW