Study reveals laptop brand reliability

Marty_J

John_Gray wrote: »

And another 'study' indicates that netbooks are 20% more likely to fail over their first year than laptops!

That's the same study (just sayin' :cool: ).

Morvern_callar

That's really interesting Leopard about the Nvidia graphics card, I think that might be why my Dell laptop screen doesn't work any more.

John_Gray

Marty_J wrote: »

That's the same study (just sayin' :cool: ).

Perhaps I should have read the entire article from the OP's post!

randomtask_2

Marty_J wrote: »

This study raises more questions than it answers unfortunately.

For instance, it shows that premium laptops are more reliable than entry-level laptops. But (unless I'm missing something), it fails to note the price ranges of the laptops included in the study, other than to say they cost more than $400. Given that all of Apple's laptops are premium models, and all the other manufacturers have a wide range of models, it's necessary to know what price ranges are being looked at. I have a feeling that someone who looks at this and thinks a £300 Toshiba laptop is going to last longer than a MacBook Pro may very well be disappointed.

agreed - there should be a combined analysis of brand at the 3 category price points to give a better indication of reliability rates. As a market researcher, this is a natural line of data interrogation I'd perform on a data set such as this.

The press release I've read talks up how brand is more significant than price in gauging reliability, but without this additional analysis, it's a limited generalisation. I'd also like to see the base sizes for each brand and category so we can test if there is actual statistical significance in the figures.

Leopard

Such statistics are all very well but another equally important factor is how good and how friendly the Customer Support is when things do go wrong.

Would you rather buy a laptop that has a good record for reliability but a reputation for hostile and unreachable Customer Support on the far side of the world, or a laptop that has a slightly less distinguished record for reliability but whose manufacturer is renowned for its Customer Support and has an Authorised Service Centre or one of its own stores fairly locally?

That's a major reason why people are buying Apple kit in ever increasing numbers – irrespective of price.

asininity

I pretty sure if it said macbooks were the best the usual mac fanatics wouldn't be dismissing it so.

Leopard some of the faulty ones could be down to exploding batteries and magnetic power adaptor plugs setting fire to themselves. Have apple admitted liability yet?