Internet slow and stopping

crockpot

Hope you can help?

I have a desktop with is `plugged in` in a broadband modem and also a wirless router for my laptop. On virgin media cable broadband.

But it keeps going slow and then stops altogether, does not depend on time of day.

Use virgin pc guard anti virus and firewall.

Been switching off and re booting.

Have spoken to virgin but been no help

Any ideas?

Thanks

pompeyrich

Have you rebooted the modem, just unplug it, leave for a minute or two and retry. Call 0800 561 0061 for an update on any problems their end, not always that up to date. Other than that cant really help much.

crockpot

Reboot it several times a day!

Last time I rung up they said problem was wireless router so will unplug that again-still have same problem.

Thanks anyway.

Was thinking about getting a new desktop, but no good if inyernet still slow.

Desktop is 5 years old, but laptop only 2, so should be ok?

BillScarab

Has this onlu just started happening? Mine's been flaky for the past couple of days. It's normally rock solid.

aliEnRIK

Is it definitely just the speed?
If so then its either a fault on the line (Virgins problem), or your router (unlikely), or someones robbing your bandwidth!

Id suggest a few things ~
RESET the router. Thats not rebooting, resetting is as follows~
At the back of the unit (usually) will be a small hole with a tiny switch in it. With the unit on keep it pressed for 30 seconds. It will auto reset
Then power everything down. Modem on. Router on. Computer on

If it still happens then its unlikely to be the router at fault ~

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION') ~ malwarebytesd will scan for infections
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the log COMPLETE here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

One other thing you can do is log into your router and check to see if anyone else is using it? (Make sure you have security switched on it ~ WPA)

exegnomad

Have you tried connecting the cable straight into your computer? If you get a decent speed it will show that it is the router or wireless at fault. If you still have slow/no service the problem is the cable connection or your computer.

A different consideration - my cable speed fell dramatically when students returned to university, (9meg in august, down to less than 1meg on some occasions, using www.speedtest.net ) probably Virgin has signed up a lot of customers and not increased the capacity.

robredz

Just a thought, if you keep unplugging and resetting your connection, ( normal ADSL cable is different) this may cause the line profile to be lowered at the exchange as it thinks the connection is unstable, at that speed and lowers it to compensate and stabilise the connection so what was a profile of say 7500 giving a 7 meg connection (if available) may be down to 1000 0r even 512 in an effort to give a stable line. You can check this in the router and will look something like this

Connected DMT FwVer: 3.5.18.0_A_TC,
HwVer14F7_1.0
Up ADSL G.Dmt 448 kbps
Down 6816 kbps (this is the line profile showing I have a potential 6 meg connection)

This would lower if the line was unstable.

Find the profile and if it is low ask the ISP to alter it


a guide to checking line stats is here:

http://www.dslzoneuk.net/adsl_line_stats.php

You may also be a victim of traffic shaping at peak hours

If it's a cable connection ignore the above and check this forum, it may be of use:
http://forums.speedguide.net/showthread.php?t=265380


Hope this helps

johnny22clare

if it is a asdl line the first approach would be to see is the problem internal meaning your pc or laptop or modem or the phone line going to the modem or the adsl filter its a process of elimination i recommend you first go onto speed test just type iut in on google and check your speed do this first with it connected via network cable then wirelessly then connect and watch the adsl light on your modem does it stay green or does it blink or does it go red if it goes red its your phone line connecting to your router try another one see if that works if none of this works you need to get onto your broadband provider because the probl;em is more than likely external tell them what you done and ask them to log a fault with your line