Creditor saying their £12 charge is fair - what shall I do next?

zappafan_2

Hello again, how are you all!?

I recently sent the template letter from this site to the Co-op bank to reclaim my CREDIT CARD charges. They have written back saying that the charges have all been £12 & that is the amount that the OFT says is fair. So therefore - NO, you cant have 'em back.

Is that final? Is what they're saying correct? If the OFT says thats a fair amount then I guess there's not a lot I can say is there?

Thanks again guys!

pie81

I am pretty sure the OFT has not yet made any final statement about what amount is fair. They might have mentioned £12 at some point but it will only have been in a provisional way. The co-op is bluffing.

zappafan_2

Really!!! Cheers Pie!

Ha ha - they say in the letter that 'these charges are within the GUIDELINES set out by the OFT'. They also say that they are in line with the terms of the contract & that I must ensure that comply with the terms of that contract.

Hmmmm...what shall I say?

natweststaffmember

The OFT said this ( I seem to be quoting this ALL NIGHT LONG on the bank charges forums)
"Only a court can decide finally whether a term is unfair, or at what level default charges should be set to meet the requirements of the UTCCRs. It should be kept in mind that other enforcers may apply for injunctions under the UTCCRs and that the UTCCRs may be relied upon by consumers in private claims."

For reference, OFT 842. Point 1.14

zappafan_2

Ah thanks for that natwest! So if I write back & quote that, do you think I'll have more luck?

Thanks again guys!

thumbandit

Im not sure if its me or other posters who have got it wrong but credit card charges are already sorted and are set at £12 which is what you have been told

What co-op say is correct.

onlypaddy

yep. sorry OP but as far as I know the limit has been set at £12 per charge for credit card charges. anything over this you can claim back

zappafan_2

Hmmmmm, so basically, I'm wasting my time writing to them any further?

Seems so strange when I've had 2 other creditors recently give me a full refund of my charges which were also only at £12.

Is there anything I can do?

Cheers guys...

dunkmat

I did my credit card charges through Access Money in Manchester. I had them all returned within 4 weeks less their charge of approximately 25%.

if u want their details message me I have a number. think their website is access-money.co.uk

Orford

thumbandit wrote: »

Im not sure if its me or other posters who have got it wrong but credit card charges are already sorted and are set at £12 which is what you have been told

What co-op say is correct.

onlypaddy wrote: »

yep. sorry OP but as far as I know the limit has been set at £12 per charge for credit card charges. anything over this you can claim back

Both wrong

zappafan wrote: »

Hmmmmm, so basically, I'm wasting my time writing to them any further?

Not at all

Seems so strange when I've had 2 other creditors recently give me a full refund of my charges which were also only at £12.

Is there anything I can do?

Their initial response is standard. If you stand firm and insist on all charges being refunded they will fold.

as0ta

zappafan wrote: »

Hmmmmm, so basically, I'm wasting my time writing to them any further?

Seems so strange when I've had 2 other creditors recently give me a full refund of my charges which were also only at £12.

Is there anything I can do?

Cheers guys...

No you're not wasting your time. Natwest has already given you great help, below.

natweststaffmember wrote: »

The OFT said this ( I seem to be quoting this ALL NIGHT LONG on the bank charges forums)
"Only a court can decide finally whether a term is unfair, or at what level default charges should be set to meet the requirements of the UTCCRs. It should be kept in mind that other enforcers may apply for injunctions under the UTCCRs and that the UTCCRs may be relied upon by consumers in private claims."

For reference, OFT 842. Point 1.14