i've been allowed to go overdrawn...

Pete*G_4

I think more info is required before anyone jumps in and accuses the banks, or the OP for being negligent with money.

socksandpants, I'll ask you a straight question, to which a straight answer would be appreciated and allow us to give you a better/more-informed answer & selection of opinions.

my question is this:

did you spend circa £300 (other than this one particular payment) on that card and/or account during the days previous to the transaction in question?

socksandpants

Kay_Peel wrote: »

Socksandpants.

Solo cards and debit cards are not the same thing. Why are you so sure that this debit card stops you from overdrawing?

a solo card is a debit card

natweststaffmember

natweststaffmember wrote: »

If your balance was £300 where has to other amount gone then? Can you explain what else has happened cos the above does not make sense to me with regards to that. Furthermore, Step Accounts can only be charged if an item is returned unpaid ONLY and not maintenance charges, guaranteed card payments or referral fees.

BTW, no account can guarantee you cannot go overdrawn if there is a card attached to it.

Apologies but I didn't read a response to the question I asked.....when I do I might be able to help but I am trying to get a clear picture in my head as to exactly what has happened since the first post was not clear enough.

jamesd

socksandpants wrote: »

a solo card is a debit card

Debit cards can be set up to allow transactions up to a floor limit when there isn't a live connection to the bank's computers. Common in petrol stations, for example.

The main potential interest is what transactions caused the balance to drop and why the balance was shown without those transactions, which is why the former natweststaffmember is asking about them.

simon_templar_2

jamesd wrote: »

Debit cards can be set up to allow transactions up to a floor limit when there isn't a live connection to the bank's computers. Common in petrol stations, for example.

The main potential interest is what transactions caused the balance to drop and why the balance was shown without those transactions, which is why the former natweststaffmember is asking about them.

I suggested this further up but the OP shouted at me!

dunstonh

You would think that someone running their balance close to zero would remember a transaction of over £300 being due to go through. That or they went on a spending spree at Bluewater buying 15 items at around £20 each.

Kay_Peel

socksandpants wrote: »

a solo card is a debit card

... but a debit card is not a Solo card. Here's the difference:

• If you have a ‘Solo’ or ‘Electron’ debit card the balance in your account is checked before each transaction – if there’s not enough money you won’t be able pay or withdraw cash with the debit card without prior agreement
• if you have ‘Switch’, ‘Visa’ or ‘Delta’ card your account balance won’t necessarily be checked and the payment may still go through.

That's a quotation taken from the direct.gov.uk site

Hope that helps - but you still haven't answered the question about where and when the 'missing' money went from your account. Are you saying it wasn't you?

socksandpants

apologies for the odd shouting last night, but some replies I got were very rude and sarcastic.
I use that account for day to day payments and save my salary in a higher interest account; transferring as and when I need to (only to a set amount each week). As I said I checked my balance before I made the payment and was assured that I had enough CLEARED balance to make this payment. This was on a Friday. On Monday, I checked my accounts again to find that this payment had taken me £297 overdrawn. I have been charged £114 for this payment (depite my transfering as soon as I saw this on the Monday to bring me back into the black).

There is no 'missing' money as such and I depend on my balance check to be acurate as it is a joint account and the other account holder works away so we can't be in constant communication as to who has spent £10 today.

ERICS_MUM

I'm going to ask a basic question - have you checked your statement to work out where it all went wrong ?

Did the payment for £300 go through twice ? I used to reconcile very large accounts in the days before banks commonly used computers, and your figures look a bit odd.

I would almost suspect that the first payment went through for £3 instead of £300, it was reversed and then put through twice as £300. That would give you a net overdraft of £297.

Linda

socksandpants

Linda

checked through statement again and I can't see any evidence of a wrong payment going through. My balance stated £300 and something (can't remember the exact amount, although it was more than the card payment I was about to make). It isn't the first time that on a Monday my balance is all over the place; and whilst I appreciate that payments take time to go through etc I have always found that say if I had £200 in the bank in the morning and go shopping and spend £150 then my available cleared balance always reports £50 at the end of the day. This may not be the same as the 'balance' but normally the cleared available balance is always correct