BT Complaint

PJB

In fairness Rodney you have emailed and for everybody this is it:


Dear Mr B######,

Thank you for your reply on MSE.

I have looked into this matter and I can advise that the £12.50 credit was applied to your previous bill. therefore the outstanding balance of £68.62. This balance can be paid online by logging into your online bill at www.bt.com/youraccount. If you need anything further, please do not hesitate to contact me.

Regards

Rodney

BT Digital Care Adviser

So you address the credit and ask for payment, in fairness i believed the credit was to be added to my bill but it was added to my Oct bill, suggesting you knoe of the issue then but done nothing to correct it, no?

So in summary give us the money but no reference to my original complaint or how/when you will correct your mistake/lies and not even an update, sweet FA!

Thanks Rodney:T NOT!:mad:

PJB

My wife took telephone call from BT at 8.15 this morning to say everything is now sorted, whoopeeeee:j

BUT GUESS WHAT?

NO CALL DIVERSION:mad:

SO MORE BS FROM BT!

PJB

Latest email to BS, i mean BT:

Dear Sirs

Again we received a call today to say the redirect issue was resolved and yet again it is not.

Further to my previous emails and your lack of adequate response i have contacted Ofcom(ref:xxxxxxxxxx) and will be referring this matter to Otelo tomorrow, as it is 8 weeks since my original complaint (7 Oct 09).

Kind regards

BT_company_representative

Hi PJB,
Caller Redirect is on your old number. When the old number is called a message is heard which says that the number has changed and it then proceeds to advise of the new number. This is the service that you said in your original thread had not been put on but you had been paying for. Below is how caller redirect is described on bt.com
"With Caller Redirect, when people call you, they’ll hear a message
telling them what your new number is so you can stay in touch.
Three month and one month rental periods available".
The Caller redirect will direct the caller to a new number whereas the Call Diversion diverts the caller to a new number. Caller Redirect and Call Diversion are not available on the one number at the same time.
Many Thanks
Donna
BT Support

PJB

BT_company_representative wrote: »

Hi PJB,
Caller Redirect is on your old number. When the old number is called a message is heard which says that the number has changed and it then proceeds to advise of the new number. This is the service that you said in your original thread had not been put on but you had been paying for. Below is how caller redirect is described on bt.com
"With Caller Redirect, when people call you, they’ll hear a message
telling them what your new number is so you can stay in touch.
Three month and one month rental periods available".
The Caller redirect will direct the caller to a new number whereas the Call Diversion diverts the caller to a new number. Caller Redirect and Call Diversion are not available on the one number at the same time.
Many Thanks
Donna
BT Support

Yes, Caller Direct is now on my no, but was not at 8.15.

No explanation as to why the delay, lies etc. Nor any apology! Especially considering the lengths i have had to go to to get this done over the last 2 months!:T

BexiRuss

Dear PJB,
I hate to tell you yhis but i have had an ongoing battle with BT since March 08!!! I have wrote, rang, emailed and got no where. I even wrote to 12 board members, paid for reistered delivery and i have not even had an acknowledgement from 1 of them. My problem is a bill that was paid in 03/08 and they say not, even though they have had proof of payment, i am at wits end so good luck to you and hope they have sorted your problem.

PJB

BexiRuss wrote: »

Dear PJB,
I hate to tell you yhis but i have had an ongoing battle with BT since March 08!!! I have wrote, rang, emailed and got no where. I even wrote to 12 board members, paid for reistered delivery and i have not even had an acknowledgement from 1 of them. My problem is a bill that was paid in 03/08 and they say not, even though they have had proof of payment, i am at wits end so good luck to you and hope they have sorted your problem.

Hopefully BT rep will come along and help! Good luck!