We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
Cardguard

1socrates1
Posts: 372 Forumite


in Credit cards
I've been subscribed to Cardguard for 2 years at £20 per year. Now its £29 per year, suddenly (according to them more things included). Anyway I'm just trying to get a general consensus whether its good to stay with them or drop them.
0
Comments
-
Personally, I wouldn't fork out for card protection insurance.
If the worst were to happen, a phone call to customer services is all that's required to report your card lost or stolen. There's usually a dedicated, Freefone number for this. This is just my opinion of course.People who don't know their rights, don't actually have those rights.0 -
That is what I thought, so I cancelled it via telephone. Thanks Muggles.0
-
Complete waste of money. Mine came out a couple of weeks ago and I had phoned up and had it refunded. It's useful only if you have quite a lot of cards, (I had 6 credit cards and 3 debit cards at one point) you lose ALL of them and can't be bothered phoning around each provider to get them cancelled but that's all they will do.
But since I only carry my 2 debits cards and 2 credit cards around with me, I think it wouldn't kill me that much to make a few phone calls should I lose my wallet.0 -
Be careful if you do cancel as Cardguard autorenew - if you just cancel your bank DD they will autorenew off one of the cards on your policy.
And agree with other posters above - not really worth it.0 -
I cancelled by talking to someone from Cardguard on the phone, so I hope that is it. I also asked if there was confirmation of the cancellation, he told me I would receive this in the post. So fingers crossed.......0
-
Did you ask for this years charge to be refunded?0
-
My subscription was to be renewed on 16 December, I received the letter reminding me of this today, so I was within the old period.0
-
Ah ok. I never got a renewal letter. They just went ahead and took it out.0
-
i have card protection with natwest costing £85 for 3 years, its up for renewal on the 23rd feb. After reading comments here im gonna get rid.
Is this a good idea? I only have 2 credit cards.
thanks0 -
Be careful if you do cancel as Cardguard autorenew - if you just cancel your bank DD they will autorenew off one of the cards on your policy.
And agree with other posters above - not really worth it.
Hi guys, I had to post something on this topic.
In June 2010 I agreed renewal on my CardGuard policy in August 2010 and gave my new Smile bank account details for payment. In July 2010 I received a letter from CardGuard saying they were unable to take a payment from my Smile current account.
Instead of contacting me about this, they had randomly chosen one of my other cards registered with them and were going to take money from that account. The letter gave me a few days notice of this, hardly enough time to react. If I'd been on holiday, it would have been over before I returned home.
They chose my Co-Op account which I use for internet purchases and deliberately keep low in funds. If they had gone ahead I would have been overdrawn and incurred charges! I phoned to explain this and asked them not to do that. I also wanted to know why they were having problems getting £29 out of a current account with loads of money in it. It has happened before - Smile uses VISA debit cards for their current accounts instead of switch cards. Software seems unable to recognise a VISA 'debit' card as a valid card. I wanted to know if this was the problem.
But the person I spoke to was rude and put the phone down on me mid-way through the call. This made me so angry I decided to cancel the policy. The second person I spoke to was polite but insisted that (a) it was impossible to cancel the policy (the 'software would not allow it') and (b) that CardGuard could take any money they wanted from any of the cards I registered with them ('its in the small print of the agreement you signed'). I can't believe that's legal.
Anyway, the software could not recognise my Smile cards so I had to give them my bank sort code and account number and they set up a direct debit. I was pressured into doing this in order to stop them randomly taking money from my Co-Op account and making me overdrawn. I protested at the time and I have since contacted both CardGuard and Smile to cancel the direct debit. I do not know if they are going to accept the cancellation...
Up-shot? I now totally despise CardGuard. I was their customer for years. Never, ever, again. If I have time, I am going to ask a solicitor if what they are doing is legal. It seems to me they are pressuring their customers into renewing even when they do not want to and when the customer refuses they simply raid one of the cards registered with the company. How low can you get? A decent business does not have to sink this low. I utterly, utterly despise them. Thank God, even in a recession I am not so desperate that I have to do business like that! Amen!
And all the years I had the cover, I never used it. Waste of money. Never again.
I'd be interested to know if CardGuard is preying on a lot of its customers this way ... if so I think there may be grounds for a 'class action' court case to sue the b*ggers.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.4K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 241K Work, Benefits & Business
- 617.3K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards