Arghh Negative Feedback

feelgudtime

Hi All
I have just had a neg left which is not fair at all
I sell personalised items and this one was bought on the 8th
They asked where to send the picture back to so i repled on the 9th up until this day I still dont have the picture dispite emailing ther email address on ebay 4 times
Would ebay remove as the person says I have had no contact and I have all the proof I have
Thanks in advance

TurkishDelight

Probably not no. But there is no harm in asking them to remove it- you never know.

pinkshoes

In the mean time, just calmly reply to it saying "I can't personalise item if you don't send me the picture. Please send it".

A neg isn't that bad. It's how you respond to it which counts.

daniel_owen_uk

Is email the only way they can send you the photo? Could you ask for it to be sent on cd? Could it be posted to photobucket or similar?

Could just be a filtering issue.

masterbrown

pinkshoes wrote: »

In the mean time, just calmly reply to it saying "I can't personalise item if you don't send me the picture. Please send it".

A neg isn't that bad. It's how you respond to it which counts.

Agree with this, a calm factual reply to a neg always looks better than a rant, especially since most people rant when leaving a neg, so then at least you look like the normal one of the two

steven_garner

whenever i receive a neg i have contacted the buyer (over phone or message) explain as politely as i can why i feel the feedback was unjustified, correct the problems then ask them to withdraw the comment by sending them a feedback withdrawal form, they then have 7 days to fill out the form (takes 2mins)
Try communicating with the buyer, if you look a the PayPal transaction they may have a phone number listed.

alison999

steven_garner wrote: »

whenever i receive a neg i have contacted the buyer (over phone or message) explain as politely as i can why i feel the feedback was unjustified, correct the problems then ask them to withdraw the comment by sending them a feedback withdrawal form, they then have 7 days to fill out the form (takes 2mins)
Try communicating with the buyer, if you look a the PayPal transaction they may have a phone number listed.

I like the idea of 'communicating' but ive got to say if someone rang me and bothered me over feedback id neg them again if i could!

id keep the communication to email only.

laura16_2

Am I allowed to ask what it is that you personalise on ebay?

cyberbob

steven_garner wrote: »

whenever i receive a neg i have contacted the buyer (over phone or message) explain as politely as i can why i feel the feedback was unjustified, correct the problems then ask them to withdraw the comment by sending them a feedback withdrawal form, they then have 7 days to fill out the form (takes 2mins)
Try communicating with the buyer, if you look a the PayPal transaction they may have a phone number listed.

If a seller phoned me over feedback there would be no chance in hell of me revising the feedback. If I've left a neg its because all avenues have been closed and my overall buying experience is poor. All a phonecall would do is annoy me more

steven_garner

alison999 wrote: »

I like the idea of 'communicating' but ive got to say if someone rang me and bothered me over feedback id neg them again if i could!

id keep the communication to email only.

If i had a problem with a purchase i would be happy that the seller called me to sort it out, remember it works in their favour, they get a replacement or refund..
If they didn’t want to be contacted then they can hide the number on PayPal.
Everyone i have spoken to had been really happy with my communication.

cyberbob

steven_garner wrote: »

If i had a problem with a purchase i would be happy that the seller called me to sort it out, remember it works in their favour, they get a replacement or refund..
If they didn’t want to be contacted then they can hide the number on PayPal.
Everyone i have spoken to had been really happy with my communication.

Surely you should have sorted the problem out before they gave you feedback