A&L hardship case

jammy26

I complained under the hardship rules 3 weeks ago to A&L today I have received a cheque for just under half the total amount of charges that have been applied to my account.

Obviously this is wonderful and means I can get my car back on the road which makes work much easier, however I want to know how to word my reply to them to see if charges are deemed unlawful/unfair at the end of the test case I can try for the rest of the money?

Orford

You can safely accept this as an interim payment. Here's Clause 16 of the FSA Waiver:

(16) if the firm attempts to resolve a relevant charges complaint after 27 July 2007:
(a) the firm must not seek agreement from the complainant that the resolution is in full and final settlement of the matter;
(b) in relation to such complaints, if the outcome of the test case produces a result that is more favourable to the complainant, the firm must take all reasonable steps to pay any difference in the amount of compensation actually received by the complainant and that that the complainant would have been entitled if his claim has not been settled by the firm then; and
(c) the firm must explain the implications of its approach and commitment;