Postage Charges

Horlock

Is there a law that says that postage charges should be appropriate?

I recently bought multiple tickets from lastminute.com and was charged £2.50 per ticket for postage.

I kind of figured well there's the price of the evelope and the stamp etc for each and perhaps they have them already in envelopes.

No, I received 1 envelope, with one first class stamp.

Now as a reputable company (and they are - and i will use them again) are they acting legally to charge me 3 times the postage for no extra effort, no extra envelopes and no extra stamps?

DrScotsman

Of course they're allowed to, as long as you knew the price before you committed to buy, which you did.

The only situation where disproportionately large postage charges even becomes relevant is if you ordered an item and receive the item as described but not the postage as described - e.g. if you order something and they say it's guaranteed to arrive tomorrow, and it doesn't. But in that case disproportionately large postage would either be a moot point or to your advantage (they charge £20 for 1st class and £0 for 2nd class, pay for 1st class and receive it at the speed of 2nd class, request £20 back )

Although actually, if for example they advertised tickets for 1p, and it turns out postage is £10 (when it only costs them 39p), then that could be regarded as false advertising as the tickets are clearly not 1p. However that's something for the ASA to consider, nothing to do with the consumer.

moonrakerz

Horlock wrote: »

Is there a law that says that postage charges should be appropriate?

I recently bought multiple tickets from lastminute.com and was charged £2.50 per ticket for postage.

I kind of figured well there's the price of the evelope and the stamp etc for each and perhaps they have them already in envelopes.

No, I received 1 envelope, with one first class stamp.

Now as a reputable company (and they are - and i will use them again) are they acting legally to charge me 3 times the postage for no extra effort, no extra envelopes and no extra stamps?

Postage usually covers packing as well - you had multiple tickets to pack, that may have taken longer than packing them individually. The person doing the packing has to be paid, the person taking them to the post box has to be paid.

They can charge what they like - you placed the order and in doing so accepted their charges.
If everything had turned up individually in their own envelope I bet you would have complained about the waste !

Horlock

moonrakerz wrote: »

If everything had turned up individually in their own envelope I bet you would have complained about the waste !

Probably not - seen as I didn't complain this time.:A Still interesting.:rolleyes: I definately would have thought it a waste (and definately would have worried if they had not arrived on the same day).:o