Damaged goods sent with parcelmonkey

martindow

Lotus-eater wrote: »

The thing is, to damage it in the way they have, they must have dropped it repeatedly onto a concrete floor, that's the only way it could have been smashed in the way he describes it.

With carriers things have to be protected to cope with being dropped. For me this is the definition of being adequately packed.

Unless the outer box has damage or signs of being crushed I don't think PM are going to readily pay up. But keep trying - they might give in if you are persistent enough.

Lotus-eater

The outer box showed signs of one corner being squashed, this caused the damage inside. I think you are right, I didn't properly pack the item.

I never bothered trying to claim off PM, it would have been a waste of time and my buyer didn't get back to me with the info I needed on time.

One thing I'd like to know, I'm going to advise all my buyers to sign for a damaged parcel, by writing damage on the sheet, I read it somewhere I think.
But if all the courier companies are now using electronic signature pads, where do they write it?

cyberbob

Lotus-eater wrote: »

One thing I'd like to know, I'm going to advise all my buyers to sign for a damaged parcel, by writing damage on the sheet, I read it somewhere I think.
But if all the courier companies are now using electronic signature pads, where do they write it?

Just write it underneath the sig. Also I always sign unchecked if I haven't opened it in front of the courier or checked it with the delivery note (which is with all deliveries really)

kprigg

I signed for something on behalf of my neighbour the other day & the box looked a bit battered. I asked the courier where I write unchecked/damaged on it & he said I didnt need to as they were all assumed unchecked?
Not sure if this is true or whether he was telling porkies. Fortunately my neighbour didnt have any problems so it wasnt a problem.