Barclays Regular Saver - don't they want my money?

br1anstorm

withnell wrote: »

When you want to see your private banker, do you make an appointment, or are they free all day every day to speak to you? You say you live in a rural area, which suggests a very small branch, so having a limited number of staff sounds reasonable. The person opening the account will have to verify the documents as correct, so they can't just accept a photocopy from the guy on the front desk

Remember also that it doesn't matter if you have £10k or £10 billion, you're no different to them than any other customer opening that account

Sorry, withnell, that simply won't wash.

I would indeed expect to be treated like any other customer. And I wonder how many others that day had the same disappointing experience at Barclays.

Since you asked, I can deal with the 'relationship manager' of my main bank, and take any necessary action, over the phone. If she's busy, she'll call me back. If papers have to be dealt with, it's done by post.

The Barclays branch in question was not a small one, but in one of the larger cities in Scotland. It ain't rocket science that if one member of the front-line staff is away, arrangements should be in place for someone else to 'cover' the key tasks. That's what most businesses do as a matter of routine. And for customer-facing functions, it's crucial. Nope, Barclays screwed up.

If their website and other publicity had said, 'business only transacted by prior appointment' (like a solicitor or dentist), fair enough. But Barclays is a High Street bank, with its doors open to the public. Or then again, maybe only slightly ajar...?

anna42hmr

anna42hmr wrote: »

i opened the esavings account after i opened the monthly saver just so i could access and veiw the monthly savings account online, however i have been told (though not sure how true it is as didnt to it personnaly) if you open an esavings account when you get online access you can apply for other barclays products online including the regular saver

sorry looks like i was told incorrectly as had a look at this now mine has transferred to a more for more savings account, there is no where on there to apply for the monthly savings (though you can apply for other accounts) and if you go through the main page to open online you need a barclays current account to set up the standing order