MSE News: Nationwide's secret 'bank charges' refund policy

This is the discussion thread for the following MSE News Story:

"Nationwide will refund charges levied on those in hardship who have breached their overdraft limit, if it's the first time they've asked for compensation ..."

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Comments

  • As awful as this sounds, how does a dead person ring Nationwide?


    EDIT: I suspect the criteria is to do with treating customers fairly principals.
    I have not worked for NatWest Bank since February 2009

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  • Orford
    Orford Posts: 2,199 Forumite
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    Well, it's a start, I suppose.
  • To be fair, most companies have a "first offence" policy in my experience.
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
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  • Totally agree with you Lee and Nationwide are one of these few institutions that do give a reason as to why or why they won't pay out under financial hardship which usually is an amount going back 12 months. It doesn't come as a surprise that this has come to light though but I do hope the call centre worker is not leaking more info(or is being extremely careful in what they are doing) cos the bank will try and trace the source and sack them.
    I have not worked for NatWest Bank since February 2009

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  • MSE Guy can you confirm whether that exceptions list relates to one period of charges ie one days charges, one months charges or more?
    The more I read the article about the document the less convinced I am that this is not bank wide common policy ie within every banks' refund policy.
    I have not worked for NatWest Bank since February 2009

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  • Why exactly is a Nationwide error a "hardship" case.
    If they believe in penalty charge and they have fouled up then they should be paying you.
  • Why exactly is a Nationwide error a "hardship" case.
    If they believe in penalty charge and they have fouled up then they should be paying you.
    It isn't about financial hardship it is about exceptional circumstances so it is part of what is called their "business as usual" process rather than unfair charges process.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • craigj
    craigj Posts: 16 Forumite
    edited 11 April 2010 at 2:42PM
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  • Orford
    Orford Posts: 2,199 Forumite
    First Post Combo Breaker First Anniversary
    craigj wrote: »

    I now have a good job and if they look at my account, it is quite clear from my savings that I am no longer in hardship. Worth claiming?
    Yes but not as Financial Hardship
  • Can I confirm that this is still the case on bank charges?
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