TalkTalk departments don't TalkTalk to each other

Amanda65

My poor dad signed up with TalkTalk recently for his telephone and Bradband package and on Saturday could not access his internet. He spent most of the morning on the phone to a gentleman in a call centre somewhere South of Dover and the bloke had my dad installing, uninstalling and re-installing all manor of things before finally telling him it was the line that was faulty and would take 48 hours to sort out as BT would have to fix the line.

He called on Monday to see what was happening and was given a 'fast response' number to call but when he dialled it he couldn't access the service as his home telephone number wasn't registered to make calls to that number - they had only registered the faulty line which funnily enough he couldn't use :rolleyes:. He went through the whole waiting agai, was told it would be sorted but was still left with no internet.

Finally today he got through to some man who said yes it was a fault on the line but as he had reported the fault to Broadband and not telephone faults he was back to a 48 delay in fixing the problem. My dad said that he ahd originally thought it to be a Broadband problem and that surely having logged the fault, TalkTalk should have alerted the relevant department - apparently not, even though no-one told him it was down to him to redial the phone fault department.

So hear he is, 5 days later, still without internet and to make matters worse, my brother and SIL in the USA had their first baby 10 days ago and without internet my mum and dad are unable to Skype / receive piccies

Don't some companies customer services really leave a lot to be desired ?

starrystarry

Oh don't even start me off on this lot! I can feel my blood pressure rising just thinking about Talk Talk & CPW. They put the bailiffs onto me a couple of years ago, because they were apparently incapable of switching off a service no matter how many times I asked them. I emailed the Chief Exec in the end and even he ignored me.

A few weeks ago a spotty youth knocked on my door (in the middle of a football match I might add) trying to sell me Talk Talk's wonderful products. He was sent away with a flea in his ear I can tell you.

Littlemiss27

OP - It might be worth your while posting this in the home phone or broadband forums as there is a TalkTalk rep who I think monitors those forums and she might be able to help get things moved along for your dad. Hope it all gets sorted!

Amanda65

Now back up and running - the line into the house had a break in it, so not TalkTalk's fault at all, but he could have been up and running mid-week if they had TalkTalked to another department !