Argos order

j9apache

I ordered a new bed for my daughter on 5th October. (Midsleeper with desk and draws). When I placed the order I was told that the goods WERE in stock, however they had no delivery dates available and that someone would call me before the 9th Nov. I gave them a quick call on 2nd Nov to just ask if there were any dates available to be told that actually only part of the goods were in (I asked why I had been told it was in and they could not tell me) and was told again that someone would call me before the 9th. Well the 9th came and went so I called them. Now I was being told that they had a problem with the supplier and that someone should have called me to tell me this and that someone would call me no later than the 15th Nov. Guess what, no call received so I called them again, now to be told that there was a further delay until the 27th Nov. When I called on the 10th Nov I was given as a goodwill guesture my delivery costs back (whoop whoop £5.80).

The lady I spoke to on the 17th was quite snotty with me and told me "If you had read our terms and conditions Mrs **** you would have seen that Argos does not accept liablity for any delays". My response was "okay, but surely Argos must accept liability for me being 1. told the goods were in stock and they were not, and 2. the fact that no courtesy call was made on not one but two occassions.

She did not like this but told me that when I receive my order and that I have happy with my order they will as a GOODWILL guesture send out some vouchers inthe post.

The reason we choose this bed was because the bed could be made up in various sets ups I.E ladder on either side of bed etc. If it wasn't for the fact that this was the only bed that fitted our needs I would have asked for a full refund and told them to shove it.

thats another thing, we have paid in full for the bed, infact I have even paid it off my credit card.

What are my rights.

A very frustrated mum.:mad:

djb215

You can cancel your order if you like and get a full refund back to your card.

In terms of 'rights' you have none other than the option to cancel your order - if you've paid by card and paid off your bill, ask them if they will refund you via cheque.

Just have to hold on i'm afraid if you want the bed.

Hope this helps a little.

ALI1973

If its any consolation we are in the same boat (ordered the same bed as you) and we too need to wait as its the only one that will fit in the space we have (small box room?). Personally right now Im just praying that the bed gets supplied!

Ali

Takoda

A lot of folk have trouble with Argos and beds. I think they order them in once they have customer orders and sometimes that system fails for whatever reason. I'm not convinced they actually do hold a stock of beds in a warehouse somewhere!



........................................................................................................

Social Worker 0 Teacher 1
OWNED

j9apache

Its not so much the waiting, Its the rudeness of the call centre staff and the fact that they have not called me when they said they would. I was told that an automated call should have taken place on both occasions of the 9th and 15th Nov, this has not been forthcoming. I appreciate that they are a large company and have loads of orders placed for things, but surely they would have a system in place or a department to deal with this kind of thing.