QUIDCO EDF Non Payment of Cashback

Secret_Lady

I have queried the EDF dual fuel that I took out via Quidco, I cleared cookies etc, followed the rules and I now have both gas and electric supplied by EDF and have direct debits set up for both. As it was still not showing as tracked I raised a ticket and was told by customer service:

"If you are not able to view this merchant then for some reason the cashback has not been assigned to Quidco.
This can sometimes happen as there are thousands of transactions going through our site every day and sometimes the click throughs are assigned elsewhere. I apologise for any inconvenience caused. I apologise for any inconvenience caused".

I queried this and said as I had done everything correctly I expected to receive the cashback and the reply this morning was:

"Thousands of transactions go through Quidco each day and sometimes they can not appear.
If the merchant is not visible for some reason the purchase cashback went somewhere else and I cannot take this any further".

"I am aware this is not the answer you were expecting but I cannot take this any further".

This is appalling and I fail to understand the answers given for non payment!! Sometimes cannot appear, not tracked due to thousands of transactions daily, gone somewhere else!!! Where exactly?

If that is their stock answer they may not have to worry too much about thousands of transactions daily for too much longer as people will stop using Quidco.


I have an 02 simplicity sim which is showing as tracked (£100) but not yet validated I just hope that it does both validate and get paid out quickly and that this is not another one that "goes somewhere else"!!

The only good thing to say about the customer services is that the ticket was answered quickly but how it was answered leaves a lot to be desired. To say that I am very, very unhappy with Quidco is an understaement!