Royal Mail are taking my profits - advice please

custardy

twotimes wrote: »

Couldn't agree more. At the moment it is in Royal Mail's interests for items to "go missing". They can get an item worth £39 and, unless you can prove the item's value which is difficult in most cases, will generally only have to pay out a few stamps in compensation for it.

Royal Mail should just pay out the full £39 for every claim made, regardless of the item's value. That way they would have an incentive to not lose so much mail.

or charge extra for insurance?

twotimes

custardy wrote: »

or charge extra for insurance?

Items are already supposedly insured up to £39, covered by the cost of the original stamp, so they shouldn't need any extra money.

custardy

twotimes wrote: »

Items are already supposedly insured up to £39, covered by the cost of the original stamp, so they shouldn't need any extra money.

thats right but if you want a guaranteed payment then why would that be covered?
dont you think its crazy that under 50p for a delivery service and insurance to £39 is very cheap?
particularly wen you are talking about untracked mail

twotimes

custardy wrote: »

dont you think its crazy that under 50p for a delivery service and insurance to £39 is very cheap?

It's good but in practice they very rarely pay out the full value of anything, it's usually a book of 6 stamps. The amount of value they take in from the missing items is probably far higher than the amount of value they pay out as compensation, so effectively the current insurance costs are covered by the actual items posted, not the price of the stamp.

i.e. If I give them a 50p stamp and a CD worth £5, at the most they will only ever pay back £5.50, but will generally just pay back a few stamps. They will still have my 50p and the £5 CD though, so the insurance cost for them is covered.

custardy

twotimes wrote: »

It's good but in practice they very rarely pay out the full value of anything, it's usually a book of 6 stamps. The amount of value they take in from the missing items is probably far higher than the amount of value they pay out as compensation, so effectively the current insurance costs are covered by the actual items posted, not the price of the stamp.

i.e. If I give them a 50p stamp and a CD worth £5, at the most they will only ever pay back £5.50, but will generally just pay back a few stamps. They will still have my 50p and the £5 CD though, so the insurance cost for them is covered.

who has it?
has it been delivered?

twotimes

custardy wrote: »

who has it?
has it been delivered?

No it hasn't been delivered, that's why it's claimed as lost. Items don't just vanish, so my guess is it's either somewhere on Royal Mail premises or in the hands of a Royal Mail employee, so Royal Mail have the CD worth £5.


If you're worried about them having to deal with false claims then that is fraud and would be a police matter. At the moment it is very easy for people to make false claims anyway, all they would need is a receipt for a £39 item and then send it to a friend and claim as undelivered. The compensation system I suggested would have no bearing on the criminals that already do this.

custardy

twotimes wrote: »

No it hasn't been delivered, that's why it's claimed as lost. Items don't just vanish, so my guess is it's either somewhere on Royal Mail premises or in the hands of a Royal Mail employee, so Royal Mail have the CD worth £5.


If you're worried about them having to deal with false claims then that is fraud and would be a police matter. At the moment it is very easy for people to make false claims anyway, all they would need is a receipt for a £39 item and then send it to a friend and claim as undelivered. The compensation system I suggested would have no bearing on the criminals that already do this.

but it does happen so for the 'system' you suggest, i suggest there would be a pay off
i would think charging extra for insurance would be that

novelli

custardy wrote: »

whats wrong with the service you are getting?

ermmm things going missing is whats wrong with the service??

custardy

novelli wrote: »

ermmm things going missing is whats wrong with the service??

well are they? we see plenty of posts about dodgy buyers on the forums
then you have people who dint use their correct address
just today i had an SD item,fully addressed to a flat
got to the flat and it was nobody they knew.now if that had been a non sd item it would have been delivered as addressed
so called 'lost' item purely down to a wrong address