BT rolling contract & charges help !! Please

curly_cabbage

I have had months of problem's with BT's paperless billing ranging from not being able to get on to the system to view the bill which, given i only have line rental with them (Or so i thought) wasn't too much of a problem i just kept an eye on my bank account to check the agreed D/d figure was taken out. Since June of this year the figure that they have taken has ranged from Nothing in June £0.00, July £0.00 in August to £12.00 in Sept, Oct £19.50 given my agreed d/d figure is £12.50 not too good. after this being and issue over so many months i asked for the credit £5.40 on my account to be returned to me in early Oct, after being told that this would be in my acoount in 5 to 7 days i thought it would be all sorted no credit arrived (Surprise surprise). So i called again after the d/d didn't go through correctly the credit hadn't been done so at this point i asked the lady if i was out of my tie-in period as i was so fed up with the service and high cost of using them i would move my account, she said i was out of the tie in. So i started to transfer mt telephone & B.band account to another company to find a letter on monday telling me that i have brocken the T & C's of the rolling contract (What rolling contarct) i have for free evening & W.end calls' (Which i have not used as i get my calls and b-band from Virgin. I called the number listed on the letter where i had a very unhelp converstion where i was told the as the issues i had with BT had been solved even though it had taken me pushing them and took over 4 month's to do so it didn't warrent me having these charges waived even when i had been told by there representative that the i was out of the tie in period. I didn't recive a letter that they claimed was sent to me regarding this rolling contract which they claimed they sent and can't help it if it didn't get to me. so now i'm left with a £67 bill which they inform will be taken on the 26th Nov 09 which i must pay or they will forward the bill on to a debt recovery company purely because i recived bad service and incorrect info from them!!!!!! Can this be right??? I am currently composing a letter to send to their compliants people any help with where to go would be so helpfull. I thought of cancelling the D/d because i simply don't have the money as i wasn't expecting these charges but, given i have a good credit rating i don't want to screw that up over this which do i choose bank charges or debt collectors's?

CC

curly_cabbage

Bump!! Bump!!

curly_cabbage

Sorry to keep bumping but not sure what to do

KimYeovil

If you have 'free' (bundled) weekend and evening calls then you have a rolling contract. The non-rolling contract is with weekends-only calls.

Monthly payment instalments are regularly revised. If you knew you had paid £0 for a couple of months then you knew that subsequent payments would have to be higher.