E.On reveal 100s of customers bank details

Premier_2

jset wrote: »

Urm, used the search button and typed in Eon! I'm quite concerned about this and Eon have fobbed me off on the phone to avoid giving an answer.

As for the amount of posts I have made... all I can say is I have a life away from the internet and only used it when I need something (isn't that what its there for?)

Well I appreciate that you must be really concerned over receiving something in error, that you came back to MSE using this account after 18 months, but what more of an answer do you need from E.On?

They have explained the information was sent to you in error and that you should destroy the erroneously sent correspondence.

jset

jset wrote: »

my details have been sent to someone else for them to do with what they wish is beyond me.

E.on have confirmed this. This is what I'm upset about.

Premier_2

jset wrote: »

E.on have confirmed this. This is what I'm upset about.

They have? That's good you have now been informed. :T
They promised they would inform all those afffected and they obviously have been as good as their promise because what you actually posted earlier was:

jset wrote:

I live in Hertfordshire and have been sent the name address and phone number of someone in Leicester and the bank account and sort code of another customer in Leicester.
We are disgusted that this error has been made, this is the very information you protect and to think that my details have been sent to someone else for them to do with what they wish is beyond me....

(My highlighting & underlining)

jset

Update:
In the post this morning by recorded delivery we received a letter of apology along with a goodwill gesture of a £50 M&S voucher. They have also advised that we seek advice from an Identity Theft website.

jset

Can anyone give me advise on what to do now Please

portchieboy

I suggest......"seek advice from the Identity Theft Website".......?

http://www.identitytheft.org.uk/

lostmydetails

Hi What are EON doing for people affected?

Dont think I received anything from them yet, except for the letter saying they had sent someone else my personal and bank details :mad:

I phoned them but they do not care :mad: :mad:

Premier_2

lostmydetails wrote: »

Hi What are EON doing for people affected? ...

Which part of the response given by the E.On rep did you not understand?

E.ON_Company_Representative:_Helena wrote:

...We have tried to contact all of the customers affected and currently trying to reach those we have not been able to get through to. We will also be writing to the affected customers...

It appears they are giving away £50 worth of M&S vouchers to those affected too together with advice on where to seek extra help.

lostmydetails

Premier wrote: »

Which part of the response given by the E.On rep did you not understand?

No need to be rude :rolleyes: Have they mentioned the £50 vouchers on this thread?

jset

Hi there Lostmydetails I Too Am one of the unfortunate customers who private details E.on have disclosed, i have received an apology letter and £50 worth of M&S vouchers as a gesture of goodwill. I have also been given lots of advise and have been told i should change my bank account number, this is going to be very inconvenient as i am going to have to change all my direct debits, as you can imagine this will be very time consuming and £50 wont really compensate me for the aggravation it will of caused.
I have an appointment next week with a solicitor and will let you know the outcome.
JSET