Mobile phone contract problem

Heliflyguy

Tmobile, what a bunch, never mind you will soon get a call from another network offering you a better deal since Tmobile staff probably sold your details on as well.

conceptus

An update - after e-mailing T-mobile requesting the official complaints procedure and highlighting the various routes I would explore to take this further, I heard back from the complaints team today (replying to my previous e-mail from almost 3 weeks ago!) apologising and putting me back to my originally agreed 18 month contract, more minutes/texts for less price.

Would suggest that other people in a similar situation do the same!