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Refund

Can you help me.

I paid a fee to MrMoney and was told my paperwork would be sorted out in the next few days.... i did receive one offer but wanted someone who owned a house to sign with me.

i had informed the agent on the phone that i could not do this i have since never received any other offers regarding a loan, when i call Mr money customer services i was told to put it in writing and i would get a refund.

I sent my letter stating i was not happy and i wanted a full refund...instead i was sent a letter stating that the company would offer me more loans from other companys. Again i called Mr Money company to find out why my request was not actioned and spoke to some very rude man who informed me i would have to send another letter again stating i wanted a refund, when i told him i had already done this he starting getting funny on the phone saying if i dont reply there would be nothing done and even if i did send another letter, Mrmoney could hold my refund for up to 3 months.

I was miss sold information and a payment was taken off me for £58.50 ive received one offer from MrMoney and requested many times for a refund and its not been 4 weeks and ive herd nothing from them.

any help on the would be great.:mad:

Comments

  • Sorry but you have been ripped off and are unlikely to see the money or a loan,if they took the money from a card i suggest you get it cancelled immediately before they take more
  • CHR15
    CHR15 Posts: 5,193 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    All these scammers are the same.

    You could post in THIS THREAD. They do read the thread and promise to sort out a refund for those who shout loudest.

    Have you learned your valuable lesson that NOBODY is going to ask you for money in order to find you a loan (well, not people who actually WILL find you a loan anyway)??
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