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MR MONEY -any experiences?

missk249
missk249 Posts: 156 Forumite
in Loans
Hi, I have been offered a loan through the broker, Mr Money, but cant seem to find any feedback for them, but I am probably looking in the wrong places as usual!

Has anyone here had any experience with them, good or bad, as I would like to know before I go ahead and pay brokerage fee. Many Thanks in advance!
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Comments

  • Malky
    Malky Posts: 694 Forumite
    Three words. Stay well clear. Come on, Mr Money? Sounds like it was a name made up by a 3 year old.
    Going by many posts on these forums, you don't get anything after paying a broker fee. Just £50 or so out of pocket about sums it up.
  • MrMoney_company_representative
    MrMoney_company_representative Posts: 24 Forumite
    edited 19 May 2009 at 12:33PM
    Hi

    I work for Mr Money and I’m a bit surprised by the responses to the original post.

    I think that the reason you can’t find anything online about our company is that our customers are happy with the service we provide them.

    We work really hard to try and offer a good service to provide people with a loan and it would seem that the response in this thread is based on brokers in general, not specifically our business.
    “Official Company Representative
    I am the official company representative of Mr Money. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to abuse@moneysavingexpert.com"
  • young_victor_meldrew
    young_victor_meldrew Posts: 213 Forumite
    That response started off well, then got really arrogant! Is this an example of how you can expect to be treated by "Mr.Money" They dont even appear to have a website!

    I work in Marketing and would suggest that whoever is acting as "spokesperson" takes a course in P.R and how to communicate.
    Official SOS Club number 011 - Dry until 17/11/2009
  • MrMoney_company_representative
    MrMoney_company_representative Posts: 24 Forumite
    I'm sorry that you feel my response came across as being arrogant. That was not the intention.

    It is however very frustrating to read this thread and see that some people would judge us based on experience with other companies.

    We always welcome constructive feedback and are constantly trying to make sure our process leads to maximum customer satisfaction.
    “Official Company Representative
    I am the official company representative of Mr Money. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to abuse@moneysavingexpert.com"
  • CLAPTON
    CLAPTON Posts: 41,865 Forumite
    10,000 Posts Combo Breaker
    MrMoneyLoans wrote: »
    I'm sorry that you feel my response came across as being arrogant. That was not the intention.

    It is however very frustrating to read this thread and see that some people would judge us based on experience with other companies.

    We always welcome constructive feedback and are constantly trying to make sure our process leads to maximum customer satisfaction.


    constructive feed back...
    -what do you charge
    -and what are typical loans
    -and how much is the APR
  • young_victor_meldrew
    young_victor_meldrew Posts: 213 Forumite
    You seem to have redeemed yourself, why no website though?
    Official SOS Club number 011 - Dry until 17/11/2009
  • MrMoney_company_representative
    MrMoney_company_representative Posts: 24 Forumite
    CLAPTON wrote: »
    constructive feed back...
    -what do you charge
    -and what are typical loans
    -and how much is the APR

    We only charge a fee to some customers - depending on what there looking for. The fee can be anything between £25.50 and £58.50

    Our offering to our customers is that we will help them with the best possible financial solution. This could be an Unsecured loan, Payday Loan (if they need a short term option) or debt help - we try and match them with the most suitable solution.

    Our typical APR is about 23% But this often changes as we are always searching the UK market for the best options.

    Hope that helps
    “Official Company Representative
    I am the official company representative of Mr Money. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to abuse@moneysavingexpert.com"
  • petermb_2
    petermb_2 Posts: 1,565 Forumite
    missk249 wrote: »
    Hi, I have been offered a loan through the broker, Mr Money, but cant seem to find any feedback for them, but I am probably looking in the wrong places as usual!

    Has anyone here had any experience with them, good or bad, as I would like to know before I go ahead and pay brokerage fee. Many Thanks in advance!

    The simple advice is "Do not pay brokers a fee. They get paid hansomely by the lender for doing their job when you take out the loan".

    There are plenty of brokers who will not charge you.
    I am a former Broker, former IFA and former compliance officer, for my sins.

    However, I have since seen the light.
  • westwell1
    westwell1 Posts: 1 Newbie
    edited 16 July 2009 at 2:33PM
    Totally hacked off with this company, made payment over 2 weeks ago, they then gave me contact details of the lender direct. When I contacted the lender direct they had no recolection of my application.

    So true to form Mr money (the middle man may i quote) took my £58.50 then didnt deliver, nice one. Try again. Steer well clear. Does anyone know any respectable lenders to people with a bad credit history??

    Also to add to my misery I will probably have to wait ages now for my refund.
  • MrMoney_company_representative
    MrMoney_company_representative Posts: 24 Forumite
    Hi Waetwell1

    Sorry to hear that you didn't get what you wanted. I hope your refund issue has been sorted (we are happy to refund any customers not happy with our service) If it hasn't for any reason please contact us ASAP and I will make sure it gets done right away.
    “Official Company Representative
    I am the official company representative of Mr Money. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to abuse@moneysavingexpert.com"
This discussion has been closed.
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