Welcome Finance Have Issued Cheque But Im Worrying

weescotschick

Hi everyone as you will know we won our claim for refund on two mis sold ppi's from welcome finance, well i called them today to ask if there was any update on when we would receive our funds. They advised the cheque has been issued and was sent to ISMART on 11th November 2009 by 2nd class post. Great just in time for xmas.

So I called ISMART to ask if they had received they cheque (which they havent) but as welcome did send it by 2nd class I will it till wednesday. Anyway I asked how long after they recieved it, when would we receive it, their reply was once they process the cheque take their cut which alarm bells started ringing in my head I says why would you process the cheque its not written to you but they told me in all claims they ask for refunds to be written out to them, anyway they then went on to say we havent received your acceptance form well thats because it went to welcome finance and I telephone them at this time and advised them to which they agreed. Now they says they have to send me another acceptance for me to sign and return then they will issue my funds when they process them, im getting confused why all this fuss its my refund. So I decided no not happy and in doubt so called Welcome finance back and they advised they dont write cheques out to the third party, they cheque will have been written out in my name.

ISMART have issued their invoices to me which we received last week this is why I was confused they are asking me to pay the invoice but tell me different when I call them weird

Can anyone help out with this Im worrying now that they will try and be funny? Any experiences with using a company to claim your refunds????

I will again call them on Wednesday surely they'd have received it by then??? On my opinion they'd receive the cheque (in my name) get it send to me asap as they will in return want their fees paid dont you think???

Thanks in advance for any advice and help!

My partner is starting to doubt this company!!!!

Michelle

di3004

weescotschick wrote: »

Hi everyone as you will know we won our claim for refund on two mis sold ppi's from welcome finance, well i called them today to ask if there was any update on when we would receive our funds. They advised the cheque has been issued and was sent to ISMART on 11th November 2009 by 2nd class post. Great just in time for xmas.

So I called ISMART to ask if they had received they cheque (which they havent) but as welcome did send it by 2nd class I will it till wednesday. Anyway I asked how long after they recieved it, when would we receive it, their reply was once they process the cheque take their cut which alarm bells started ringing in my head I says why would you process the cheque its not written to you but they told me in all claims they ask for refunds to be written out to them, anyway they then went on to say we havent received your acceptance form well thats because it went to welcome finance and I telephone them at this time and advised them to which they agreed. Now they says they have to send me another acceptance for me to sign and return then they will issue my funds when they process them, im getting confused why all this fuss its my refund. So I decided no not happy and in doubt so called Welcome finance back and they advised they dont write cheques out to the third party, they cheque will have been written out in my name.

ISMART have issued their invoices to me which we received last week this is why I was confused they are asking me to pay the invoice but tell me different when I call them weird

Can anyone help out with this Im worrying now that they will try and be funny? Any experiences with using a company to claim your refunds????

I will again call them on Wednesday surely they'd have received it by then??? On my opinion they'd receive the cheque (in my name) get it send to me asap as they will in return want their fees paid dont you think???

Thanks in advance for any advice and help!

My partner is starting to doubt this company!!!!

Michelle

Bumping this up for you Michelle, hopefully someone will be along soon to give you some advice on this one, good luck.;)

weescotschick

thanks di3004

Anyone got any advice/help????

sharpdeath

If iSmart helped with your claim, pay them. If they didn't, tell them to send you the cheque (it's in your name so useless to them) or you'll have them done for theft.