Advice needed re Post Office Travel Insurance

musey

Hi Guys

Hope some learned people here can advise me on behalf of my Sister in law.

Basically Sis bought a Post Office Travel Insurance policy about a month ago (£35) to cover her & her 2 kids when they go on holiday. As she's a busy single mom who works 4 days a week she managed to forget that her mother in law (she's going on hols with them) had said she would buy the travel insurance policy for them all and duly did so.

This has only come to light now, sis phoned the PO who basically said "unlucky" when pressed a little they said they could "hold the policy" for her to use at a later date (no time limit for this given).

Sis could really do with the money back, I'm pretty sure the "holding of the policy" is the best deal she's gonna get can anyone offer any advice on if there's a chance of getting her money back. Not sure if it's relevant but her Mother in Law also bought from the Post Office.

I did wonder whether there was scope for a 'gesture of goodwill' on the PO's behalf seeing as how they're getting the business either way? Any suggestions as to wording she might use to try for this??

Thanks for reading.

Astaroth

Insurance gives you 7 days to cancel after which it is purely at the insurers discretion if they allow it to be cancelled or not. Are they annual policies or single trip? If they are annual then it is probably better to have them seperate unless they always travel with the mother in law. If they are single then there probably isnt that much of a cost saving by having one family policy rather 2 seperate ones (the excess applies per person rather than per policy)

musey

Hi Thanks for the reply.

My understanding is that the insurance is for a single trip. The problem has arisen as my sis in law bought a policy for herself and her 2 kids, her mother in law bought a policy to cover herself, my sis in law & her 2 kids, so basically double cover for sis in law & 2 kids. Breakdown in communication has meant they both bought the policies and have only just realised it.