Mis-sold insurance

NattyVee

I am writing on behalf of my grandmother who has been mis-sold unneccesary insurances with her Alliance and Leicester bank account.

I was going through her statements for her (as she has had a similar thing happen in the past) and found that approximately £12 a month is being taken from her account for 'AXA Health Benefits Policy'. She has also been sent a letter from AXA advising her that 12 months had passed and they will be renewing the policy unless she contacts them to cancel it.

In the past my grandmother has had Alliance and Leicester closing her accounts and opening new ones that were completely unsuitable for her due to a dishonest advisor trying to bamboozle her (I assume for commission or something). We thought it was sorted out after a complaint and threat to take it to the ombudsman.

A&L responded by apologising and promising to put the money in 'an appropriate account' that they would open for her. This conversation took place over the phone with my mother, who was the one who complained on her behalf. We have now discovered that this account is completely unsuitable for the following reasons:

She has a large balance of £8000, they have given her an account with 0.1% interest for balances over £2500.

The account costs £10 a month.

It includes subscribed insurances like health and travel cover which she neither wants nor ever asked for. They added those on without saying a word.

She is old and vulnerable, and I feel they have completely taken advantage of her.

For those who may ask why we stayed with A&L after the first incident, we only assumed that it was a one-off with a dishonest advisor, but it seems now that this kind of behaviour is rife.

Can anyone advise whether we have a legal leg to stand on and if so, how to go about claiming the money back?

Thanks everyone.

di3004

NattyVee wrote: »

I am writing on behalf of my grandmother who has been mis-sold unneccesary insurances with her Alliance and Leicester bank account.

I was going through her statements for her (as she has had a similar thing happen in the past) and found that approximately £12 a month is being taken from her account for 'AXA Health Benefits Policy'. She has also been sent a letter from AXA advising her that 12 months had passed and they will be renewing the policy unless she contacts them to cancel it.

In the past my grandmother has had Alliance and Leicester closing her accounts and opening new ones that were completely unsuitable for her due to a dishonest advisor trying to bamboozle her (I assume for commission or something). We thought it was sorted out after a complaint and threat to take it to the ombudsman.

A&L responded by apologising and promising to put the money in 'an appropriate account' that they would open for her. This conversation took place over the phone with my mother, who was the one who complained on her behalf. We have now discovered that this account is completely unsuitable for the following reasons:

She has a large balance of £8000, they have given her an account with 0.1% interest for balances over £2500.

The account costs £10 a month.

It includes subscribed insurances like health and travel cover which she neither wants nor ever asked for. They added those on without saying a word.

She is old and vulnerable, and I feel they have completely taken advantage of her.

For those who may ask why we stayed with A&L after the first incident, we only assumed that it was a one-off with a dishonest advisor, but it seems now that this kind of behaviour is rife.

Can anyone advise whether we have a legal leg to stand on and if so, how to go about claiming the money back?

Thanks everyone.

Hello
Sorry to hear this.

Well in my opinion I think your grandmother has an excellent case here.

I would definately give it a go and complain also reclaim.

I would also check this link below as well, these details should also help.
http://forums.moneysavingexpert.com/showthread.html?t=1475553

If they do not resolve by 8 weeks then move on to the financial ombudsman service (FOS).

I would post all letters by recorded delivery as well, good luck and please let us know how things get on, cheers.;)