Roof replacement

Doozergirl

I think you are looking in the wrong place if you expect your insurers to pay up.

Problems in any roof are likely to become first apparant after a bad spell of weather! Without meaning to be disrespectful, you won't notice that the roof is wearing after a dry spell or a light shower. All of your ridge tiles are showing signs of wear - not of roof tiles or ridge tiles being ripped off during a storm etc.

I think you're angry because you've misunderstood what the policy is for. You have a leak that needs repairing, I doubt you need a full roof - even if you did I think £10k is a bit much!

allan1983

I think you're angry because you've misunderstood what the policy is for. You have a leak that needs repairing,

Im angry because I perceive the insurance to have used a surveyor to get out of paying.
My understanding of what an insurance policy is for is to insure your property.
I just felt that the insurance company should be expected to fix the leak.
Ah well, water is good for you anyway...

punknzippy

the insurance company can also check to see if their was severe weather at the time of your claim , they will do anything to get out of paying up .
the surveyor was more than likely sent out to assess the condition of your roof and if he spotted loose ridge tiles with the "pointing missing " he would probably go with the wear n tear .
why would you rip the felt though to get at the tiles ???
sorry to be blunt but its their to stop water coming in

allan1983

why would you rip the felt though to get at the tiles ???
sorry to be blunt but its their to stop water coming in

Unfortunately, as the water was coming in in spite of the felt, ie at the bottom of the roof where I would guess the felt is supposed to overlap with the outside edge but doesnt, I had no choice but to rip it in order to stem the flow temporarily.