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DHL collection so useless
JPS
Posts: 1,402 Forumite
Here goes...
Wanted to collect my new laptop today rather than wait til Monday for it to be deivered so rang up at 11am to check it would be OK to go and collect it even though it said one website it is held in "locked area". The guy said it would be fine and they are open til 12.
I left here at 11.25 and it took me 25 mins to get there. I get there and the guy goes to look for it. Of course he comes back saying he is unable to get it now as it is "locked away". I told him I rang up before I made the journey and the guy said it would be OK to come and get it. He goes to get manager.
She comes (all packed up ready to get home ASAP) and tells me that on a Sat they lock everything up at 11.45am. She then talks some rubbish about how I should have come earlier. I told her I rang up first but she didn't take any notice and told me there is no way they can open the locked area now. Didn't see what else I could have done if it was locked so I left not v happy:mad:
My dad says he would have demanded they get me the laptop as I had made the 25 min journey especially. Guess I will have to wait til Monday now.
Why put 12pm on website if they lock up at 11.45am?!?!?! Grrrr
Rant over.
Wanted to collect my new laptop today rather than wait til Monday for it to be deivered so rang up at 11am to check it would be OK to go and collect it even though it said one website it is held in "locked area". The guy said it would be fine and they are open til 12.
I left here at 11.25 and it took me 25 mins to get there. I get there and the guy goes to look for it. Of course he comes back saying he is unable to get it now as it is "locked away". I told him I rang up before I made the journey and the guy said it would be OK to come and get it. He goes to get manager.
She comes (all packed up ready to get home ASAP) and tells me that on a Sat they lock everything up at 11.45am. She then talks some rubbish about how I should have come earlier. I told her I rang up first but she didn't take any notice and told me there is no way they can open the locked area now. Didn't see what else I could have done if it was locked so I left not v happy:mad:
My dad says he would have demanded they get me the laptop as I had made the 25 min journey especially. Guess I will have to wait til Monday now.
Why put 12pm on website if they lock up at 11.45am?!?!?! Grrrr
Rant over.
The main thing is to keep the main thing the main thing:)
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Comments
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Its just one of those curved balls that life throws at us .. it really isn't worth getting annoyed about .. by teatime on Monday you will (hopefully) have your new computer and forgotten all about it.
IvanI don't care about your first world problems; I have enough of my own!0 -
Yeah your right Ivan....bring on tomorrow!:D
JoshThe main thing is to keep the main thing the main thing:)0 -
I can see why it is annoying for you, any one woudl be annoyed when they rang up first, obviously the person you spoke to was wrong. Perhaps the place where they keep them is on some sort fo timer when you cant get access to it until Monday.
Anyhow hope you get it on Monday and enjoy many hours of yor new toy
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Don't get me started on DHL, apparantly they don't think actually delivering stuff is a very important part of a deliveries company :mad:0
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