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Three '3' contracts nightmare!!!

barbie01
barbie01 Posts: 5 Forumite
in Mobiles
Hi,
I've got three contracts out with '3'. One is a mobile phone, the second is mobile broadband, and the third is a laptop and broadband bundle (they wouldn't let me have a seperate contract for a laptop so had to get another dongle!)
I am now, obviously, worse off financially. The contracts cost me around £120 each month and I don't use any of them as much as I pay for. A debt agency referred me to this site for help to get 3 to agree a lower fee or just cancel.
Any advice?????

Comments

  • smh36
    smh36 Posts: 2 Newbie
    When did you take each contract out, and do you know how long each contract was for?

    It certainly sounds as though you are paying for mobile broadband twice -- once as mobile broadband and once included with the laptop. So the mobile broadband is the first thing to look at.
  • lufcgirl
    lufcgirl Posts: 1,875 Forumite
    Obviously the two mobile broadband contracts are the problem here.
    Do you have a relative or friend who could take over the mobile broadband contract without the laptop?
    Or can you contact 3 about lowering your price plans at all, especially as it's averaging £40p/m for each.
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    There is no reason for them to cancel them (or reduce the cost), unless possibly it was missold?
  • lufcgirl
    lufcgirl Posts: 1,875 Forumite
    robt wrote: »
    There is no reason for them to cancel them (or reduce the cost), unless possibly it was missold?


    Dependant on the length of time the customer has been with 3, they can lower the tariff to make it cheaper. Albeit they'll recieve less of an allowance, but they said they were not using all of it anyway.
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    lufcgirl wrote: »
    Dependant on the length of time the customer has been with 3, they can lower the tariff to make it cheaper. Albeit they'll recieve less of an allowance, but they said they were not using all of it anyway.

    With most 3 tariffs you are not able to downgrade during the minimum term.
  • lufcgirl
    lufcgirl Posts: 1,875 Forumite
    edited 11 November 2009 at 3:07PM
    I was able to downgrade mine after 9 months, this was back last year though. Still a mix and match which I believe they still do.

    EDIT: Just contacted three's online store query and you can downgrade after 9 months on an 18 month contract on any plan.
This discussion has been closed.
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