Scottish Power - retention & observation on "multi-channel"

planetf1

I'm currently with Scottish Power, having been on the sep 2009 fixed deal, and then switching to variable, followed by an in-progress switch to EON

Today I had a call from Scottish Power, asking me if I'd stay if they could offer a discount. I thought it was too late, but I said "if it was good enough".

Started speil, had a bad cell signal so suggested "sent me the info by email and I'll consider it".

Answer - sorry we don't do email.

Well then get a grip. It's the 21st century. You need full multi-channel support not an old fashioned outbound-call only sales call center.

Was also wondering if anyone else has been offered anything better than the latest EON fixedonline4

brewerdave

Nothing new there - SP phoned me a couple of weeks ago after I'd switched to EON ,offering a good deal tocome back but wouldn't commit to writing!! I wished him good day and hung up !!

Mark_Hewitt

The retentions people always seem so put out when you say you don't want to stop the transfer to someone else.

I got two calls from Npower asking me to stay with them, and they seemed quite shocked (or at least fake shock) when I said I wasn't interested in hearing their "better deal".

Mind you the bloke from e.on was better, I explained that I was leaving mostly because they'd quadrupled my DD and he was like "well I can see your point there!"