transcript of my conversation with ebay about relisting items..

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11:10:29 computerbar
Initial Question/Comment: Listing Your Item
11:10:34 System
Thank you for contacting eBay Live Help!
11:10:34 System
Ryan R. has joined this session!
11:10:34 System
Connected with Ryan R.
11:10:34 Ryan R.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Ryan. How may I help you?
11:10:40 computerbar
Hi ryan
11:10:49 Ryan R.
Hello, how're you today?
11:11:02 computerbar
fine thanks. I would like to relist my item
11:11:21 computerbar
which are over 60 days old but less than 90 days old
11:11:33 computerbar
I can not see them in my ebay
11:11:44 computerbar
the option there is only upto 60 days
11:12:17 computerbar
and I believe it is ebays policy that free relisting can be done with 90 days
11:12:19 Ryan R.
May I please have the item number so that I can take a quick look?
11:12:39 computerbar
thats what I do not know
11:12:42 computerbar

11:13:05 computerbar
I was selling some 50 books about two months ago
11:13:26 computerbar
about 27 of them were unsold
11:13:37 Ryan R.
May I know if that was Sold on eBay?
11:13:38 computerbar
so I need to relist them now
11:13:43 computerbar
yes
11:15:29 Ryan R.
Well, on eBay the listing is visible only for 60 days and after that its taken off to save the resources.
11:15:39 computerbar
OK
11:15:45 computerbar
but
11:16:05 computerbar
why not make it visible for 90 days
11:16:20 computerbar
if it is the policy to relist them within 90 days
11:16:21 computerbar
?
11:16:34 Ryan R.
I do understand the importance of your situation. However, the 60 days is the default time set by eBay to all the items on eBay.
11:16:39 computerbar
I think it is absurd
11:17:01 Ryan R.
I understand how you must be feeling and I apologize for the inconvenience caused to you.
11:17:06 computerbar
so what I am going to do now
11:17:27 computerbar
?
11:17:34 Ryan R.
But we need to do that as if we keep all the listings then the site will be very slow..
11:17:54 Ryan R.
You'll have to relist your item as fresh item.
11:18:09 computerbar
but I wont get any credit for it
11:18:10 computerbar
?
11:18:45 Ryan R.
That's right, as it has to be done within 60 days..
11:18:55 computerbar
60 days?
11:19:09 computerbar
I think you are confused
11:19:09 Ryan R.
However, you can get in touch with us once your item sells so we can help you with it.
11:19:15 computerbar
it is 90 dyas
11:19:17 computerbar
days
11:19:30 Ryan R.
No, its 60 days the...
11:19:43 Ryan R.
The pages are not yet updated on eBay site.
11:19:44 computerbar
O let me show it to you
11:19:51 computerbar
wait
11:20:13 computerbar
http://pages.ebay.com/help/sell/relist.html#relist
11:20:27 computerbar
You must relist the item within 90 days of the closing date of the original listing.
11:20:45 Ryan R.
Yes, we know that and are trying to update that all over eBay.
11:21:03 computerbar
I think you are BSing me right now
11:21:06 computerbar

11:21:57 computerbar
so
11:23:08 computerbar
hello where are you?
11:23:27 Ryan R.
Please relist your item as fresh item and once it sells you can get in touch with so we can help you with the insertion fee credit for the item.
11:25:03 computerbar
But you said that ebay is updating all the page to change it from 90 days to 60 days how I be sure I would get a credit for it then?
11:25:57 Ryan R.
You can use the Session Number: 20176113 once your listing is sold so we can help you with it.
11:26:15 Ryan R.
Its has complete information of the chat we've...
11:27:00 computerbar
Well I am going to post this conversation to some of my regular forums and will see what other members think of this conversation.
11:27:57 Ryan R.
Sure you can do that too.
11:29:27 computerbar
thanks. I think all everbody would find that too that ebay is changing its policy for relisting from 90 days to 60 days like you said.
11:29:29 computerbar

11:29:57 Ryan R.
You're welcome! Before I let you go, is there anything else I can help you with?
11:30:53 computerbar
no thanks but I am really disappointed
11:31:42 Ryan R.
I apologize for the inconvenience caused to you.
11:31:52 Ryan R.
Thanks for using eBay Live Help! To close this chat window, go ahead and click on the "Exit" button whenever you're ready.





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Session ID: 20176113



Question40
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colony

That is absurd. You did good though.

Life's not fair, especially if you dabble in eBay!

I hope you get your free listings!

milfhunter

I think the operator was very calm and polite given how obtuse and sarcastic you were being.

mrcol1000

Ryan seemed pleasant enough depsite you goading him.

colony

Don't forget how frequently obtuse eBay is. Of course young Ryan is hardly eBay's CEO, however he clearly can't even explain the discrepency on eBay's part and is skirting the issue.

mrcol1000

colony wrote: »

Don't forget how frequently obtuse eBay is. Of course young Ryan is hardly eBay's CEO, however he clearly can't even explain the discrepency on eBay's part and is skirting the issue.

He advised the reason why its 60days and explained the reason it says 90 on some parts of Ebay is because they are trying to update it all. He explained it very clearly!

colony

mrcol1000 wrote: »

He advised the reason why its 60days and explained the reason it says 90 on some parts of Ebay is because they are trying to update it all. He explained it very clearly!

Legally if they offer that, then they should produce the goods.

He just says that matter of fact with a nice serving of "Just deal with it" to boot.

Regardless, I can sympathise with the OP's frustration.

TurkishDelight

They did say they would reimburse. The data storage must be a issue when you think about it. But yes, they should change their policy if they can't store the listings.

StaffsSW

colony wrote: »

I hope you get your free listings!

Most listings are free anyway, which is why the policy has been revised.

soolin

No such thing as a free relist though

You get a relist credit on an unsold item and then if you relist within the set time period and it sells on the second attempt you get the second set of listing fees back. This only applies to the basic fees not any upgrades.

Also as these are books they now need to have the post and packing included in the start price so no doubt that means a higher start price, which means they would not be eligible for a relist anyway.

jabdc5

ebay and paypal are past masters at not answering the question you asked. I've just stopped contacting them anymore its a waste of time.