Hard drive replaced cannot install modem

ben500

Problems with recently repaired Dell, just got it back and cannot get onto net, my ntl will not load I get to the point where I plug in the modem and it says the modem is not there, have tried removing modem from hardware but still no joy, modem is working fine on this lappy and I can hear it kicking in but no installation screen comes up,the settings were all screwed up when I got the system back resolution was so high I couldn't even read the text to get to right screen to increase it. Can anyone offer a simple suggestion I can try before calling them in the morning and racking up a phone bill?

MercilessKiller

Find the CD with the drivers for the modem on./

Insert the CD.. install all the drivers, plug it back in.

If no works, sorry

banger9365

i am i bit confused here is for a phone line (dailup) or cable broadband ,if it's for cable broadband us a ethnet lead u will not need drivers , if for dail up in stall disc first if usb and then plug modem in or if a pci card plug it in anther pci slot at lesed a slot away from graphic cards and install drivers or you might not have installed the motherboard drivers right or motherbroad usb drivers

ben500

Trying the drivers now

ben500

Drivers disc didn't work either, I'm not getting plug and play option any help here

Browntoa

I would start by reloading the laptop motherboard chipset drivers, as they control the USB I/O. The default Windows ones may be less than optimum.
They should be downloadable from Dell.

Check in bios to see if PnP is enabled

Browntoa

http://www.theeldergeek.com/services_guide.htm

run services.msc and see if plug and play is disabled

http://www.theeldergeek.com/plug_and_play.htm


Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability.

Real World Description :- This is the automatic discovery of devices attached to your computer.Is this service needed?

Yes

Recommended Setting:
Automatic

NoteUpdated to reflect SP2 changes. One of the best features of XP - that truly works, at least most of the time.