Help - PPI

dodger74

Hi, Can anyone help me.......I am trying to reclaim PPI from the Natwest. I sent the first letter which was sent back to me asking for £10, this was sent on the 23rd September. I then recieved a letter telling me that they couldnt find any loan agreements (i have had 4 loans with them)!! They also told me that they would send statements showing my loan payments but they havent turned up. Is this normal or are they just trying to put me off? Any advice would be great, thanks

di3004

dodger74 wrote: »

Hi, Can anyone help me.......I am trying to reclaim PPI from the Natwest. I sent the first letter which was sent back to me asking for £10, this was sent on the 23rd September. I then recieved a letter telling me that they couldnt find any loan agreements (i have had 4 loans with them)!! They also told me that they would send statements showing my loan payments but they havent turned up. Is this normal or are they just trying to put me off? Any advice would be great, thanks

Hello there and welcome.

I take it then you sent them a Subject Access request (SAR) letter for all your information?
Payment is required for this request, and normally they have up to 40 days to comply.

However, if you have a complaint for being mis sold the PPI, just as long as you have the account number then that is fine.

For more on PPI reclaiming with useful info and guidelines also with template letters check here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Going back to the SAR request did you use the letter template on here, you will find this here on the below link.
They do tend to ask for payment when asking for your details but with a SAR with payment they should be able to supply all the details going back as far as 5/6 years.
http://forums.moneysavingexpert.com/showthread.html?t=1475553

If you require any help, please just yell, good luck.;)

dodger74

Thank you for your help, yes it was a SAR request. Is it normal for them to send statements for the duration of the loans and how long should they take? Yes i have used the template letters from here iam just a bit worried that iam on the wrong track regarding claiming my PPI.
:j

di3004

dodger74 wrote: »

Thank you for your help, yes it was a SAR request. Is it normal for them to send statements for the duration of the loans and how long should they take? Yes i have used the template letters from here iam just a bit worried that iam on the wrong track regarding claiming my PPI.
:j

Hi there

With pleasure.;)

They vary in regards of the statements, but if you request the SAR with payment they should send every one of them to you as from 5/6 years.

Some ask for the statements separately and the charges for these may vary, but it may not take so long as the actual SAR, but its that of 40 days for the SAR, where you should receive everything they still hold on you.

Do when you say your a little worried about going down the wrong track in reclaiming the PPI, may I ask if you have already sent the ppi reclaim letter?

dodger74

Hi, yes i sent the PPI reclaim letter first and that was sent back to me with a letter asking for £10 for the data. I had to send the original first reclaim letter back with the cheque.

So i should recieve the statements soon and then take it to the next step to claim my PPI back.
Thank you so much for all your help

di3004

dodger74 wrote: »

Hi, yes i sent the PPI reclaim letter first and that was sent back to me with a letter asking for £10 for the data. I had to send the original first reclaim letter back with the cheque.

So i should recieve the statements soon and then take it to the next step to claim my PPI back.
Thank you so much for all your help

Brilliant.;)

They have 8 weeks as from your reclaim letter.
Hopefully they will uphold in your favour, if not they may give you another opportunity to write back to them for consideration, keep at them until you receive the final response, if by the final decision they do not resolve, you can take your complaint to the Financial ombudsman service (FOS), good luck and please keep us posted.

Your most welcome.;)

dodger74

Thank you very much di3004, I thought maybe i was doing it wrong but your advice has really helped me. I will keep you posted on how i get on iam just really grateful for your help!!

di3004

dodger74 wrote: »

Thank you very much di3004, I thought maybe i was doing it wrong but your advice has really helped me. I will keep you posted on how i get on iam just really grateful for your help!!

Your welcome dodger74, your doing great.:T
Keep at them and we look forward to hearing the outcome.:beer:

dodger74

Hi, I have just looked through all my things to do with this PPI and have found that i havent sent the reclaim letter yet!!! All i seem to have sent is the letter asking for the information on my loans - should i send the reclaim letter now or wait for the statements?

di3004

dodger74 wrote: »

Hi, I have just looked through all my things to do with this PPI and have found that i havent sent the reclaim letter yet!!! All i seem to have sent is the letter asking for the information on my loans - should i send the reclaim letter now or wait for the statements?

Hi there

Just as long as you have the account number then that is fine, you can continue to write to reclaim.
For more on PPI reclaiming check this link below, the useful guidelines of reclaiming, template letters, checklist of mis selling reasons and so on, do ask for help when required and post your letter by recorded delivery, this is your proof of posting.
Good luck.;)
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

dodger74

Hi I finally sent the reclaim letter recorded delivery today so i'll let you know when or if i hear anything back!! Just want to thank you again di for al your help :j