Wescot Credit Services/British Gas Not Sending Bill

brundi

Hi all,

I hope someone can help - 7 months ago I received a letter from Wescot Credit Services saying that I owed money for an outstanding British Gas bill dating back to Dec 2007. I concede I may owe money on this as this is when I moved property. I contacted Wescot and asked them for the final bill from British Gas so I could work out what I owed prior to the date I moved out of the property. They said they would request the bill from British Gas.

This bill has never arrived and Wescot sent another letter two weeks later asking for the money. I then phoned them again saying the bill had never arrived. They said they would request another one to be sent. This never arrived and I got another letter from Wescot. This cycle of bill requesting, no bill, Wescot letter has continued ever since and I'm not sure what to do about it?! :huh:

I have also sent Wescot letters asking for the bill and I got a reply saying they are looking into it however all I get is another letter asking for the money a few days later. :mad:

Any advice would be much appreciated. :beer:

Thanks in advance

Premier_2

If you agree you owe the money, pay them

If not, write to the debt collection company recorded delivery saying you dispute the debt. Write to the company's registered office if necessary. This is so you have evidence your letter has been received. If the debt collection company does take you to court, you will then be able to show that you have taken all possible steps to explain why you did not owe the money.

In the meantime you may wish to contact BG and see if you could get a copy of the bill yourself

marmitedog

Don't bother with Wescot, they get paid commission and don't really care about your query. Speak to the BG debt dept to get a copy of the bill. If you owe it then pay it or at least make an opening offer;).

If you don't owe it then explain why and they'll amend the account. If they give you any crap, take their name and say you're going to email the MD - [EMAIL="Phil.Bentley@centrica.com"]Phil.Bentley@centrica.com[/EMAIL].

Oh, and tell them next time you move, otherwise you'll always be on the backfoot in cases like this.

hullight

Wescot will probably just email British Gas requesting that they send you a copy of the final bill, they won't provide it themselves for obvious reasons! They are probably just as frustrated as you because if the account was passed to them in error they need it resolved as soon as possible.

Fire_Fox

hullight wrote: »

Wescot will probably just email British Gas requesting that they send you a copy of the final bill, they won't provide it themselves for obvious reasons! They are probably just as frustrated as you because if the account was passed to them in error they need it resolved as soon as possible.

Debt collectors are responsible for holdding details of the debts they have taken on but they rarely bother, which is why if a CCA for credit card or loan cannot be produced the debt becomes legally unenforceable.

OP there might be a link to a template letter you could use on the DFW board.

marmitedog

Fire_Fox wrote: »

Debt collectors are responsible for holdding details of the debts they have taken on but they rarely bother, which is why if a CCA for credit card or loan cannot be produced the debt becomes legally unenforceable.

OP there might be a link to a template letter you could use on the DFW board.

Wescot won't have taken on the debt. They are acting as agents.