Wanadoo / orange email problem

discountmummy

I have gone into my outlook express today which is setup with a wanadoo email account which has been working fine for months but is now not working!

I went into the orange website to check the account from there and its basically saying the account could be locked?

Has this happened to anyone else, is it because they have changed branding?

sockospice

I'm on wanadoo, no problems today.

Quasar

I've had no problems at all.

If I were you, discountmummy, I'd get on their tech support team on 08700 102 462. They are there 24/7. Not sure how expensive this is but they do not hang around and tend to deal with queries quickly.

Good luck!

mitchb

Hi, I had problems at the start of the week.

I tried to log in and it wouldnt accept my password so i reset it and then it wouldnt accept the new one.

I emailed them and they advised my account had been deleted as i hadnt used it for 90 days. Now this was incorrect as i use at least twice a day so i emailed them explaining this.

Before they could get back to me it started working again fine, but their response to the email was i couldnt have accessed my account within the last 90 days and it had been deleted.

I emailed them back advising it was now fine and must have been a short term problem but that they had now worried me by saying the account had been deleted and not accessed recently.

They respond by saying i couldnt be accessing it as it was deleted.

I emailed back asking for a supervisor to read the history and reply, they did advising i was correct and could access the account, no apology or explanation

Dont hold your breath for help as they dont seem to know what they are doing!