Bt overcharge on nov bill

Julius_Vrooder

I received my latest BT bill and noticed that the amount was much greater than previous months, mainly down to usage, but could not get it to balance.

When I contacted BT, I found out that they had changed my billing period from the 1st of the month to the 20th. So I was billed from 1 Oct to 19th PLUS 20th Nov to 19th for line rental.

The representative's first response to the amount was because this bill was six weeks. But when I asked him to add it up manually, going over charges and discounts, THE DISCOUNTS FOR MY CALLING PLANS WERE NOT CALCULATED FOR THE PERIOD FROM 1 TO 19TH OF OCTOBER.

He then explained it was a billing error. He said the credit would be applied on the next bill. I asked and got the money sent now (5 days to my account).

Upon review by myself, it comes down that the discounts are set up seperate and would be calculated PER BILL rather than for the period.

This "error" will affect any BT customer that has had their billing period changed.

If your recent bill seems high, check the period. If it is six weeks, then check with BT to make sure that all discounts (FRIENDS AND FAMILY, MOBILE, etc) were applied.

If your period was changed in the past or one bill seems higher (this would indicate the extended period), again, check to make sure all discounts were applied.

This is irresponsible of BT to let such an "error" be on their bills.

brewerdave

There have been several threads about this "problem" over the past few months. eg

forums.moneysavingexpert.com/showthread.html?t=2004657

maveli

Julius_Vrooder wrote: »

If your recent bill seems high, check the period. If it is six weeks, then check with BT to make sure that all discounts (FRIENDS AND FAMILY, MOBILE, etc) were applied.

If your period was changed in the past or one bill seems higher (this would indicate the extended period), again, check to make sure all discounts were applied.

This is irresponsible of BT to let such an "error" be on their bills.

Not much use in contacing them. They will simply say the calculation is right. I tried my level best. But their guys in the billing dept cant even spell maths, let alone prorating a monthly bill.

notbritishgas

Julius_Vrooder wrote: »

I received my latest BT bill and noticed that the amount was much greater than previous months, mainly down to usage, but could not get it to balance.

When I contacted BT, I found out that they had changed my billing period from the 1st of the month to the 20th. So I was billed from 1 Oct to 19th PLUS 20th Nov to 19th for line rental.

The representative's first response to the amount was because this bill was six weeks. But when I asked him to add it up manually, going over charges and discounts, THE DISCOUNTS FOR MY CALLING PLANS WERE NOT CALCULATED FOR THE PERIOD FROM 1 TO 19TH OF OCTOBER.

He then explained it was a billing error. He said the credit would be applied on the next bill. I asked and got the money sent now (5 days to my account).

Upon review by myself, it comes down that the discounts are set up seperate and would be calculated PER BILL rather than for the period.

This "error" will affect any BT customer that has had their billing period changed.

If your recent bill seems high, check the period. If it is six weeks, then check with BT to make sure that all discounts (FRIENDS AND FAMILY, MOBILE, etc) were applied.

If your period was changed in the past or one bill seems higher (this would indicate the extended period), again, check to make sure all discounts were applied.

This is irresponsible of BT to let such an "error" be on their bills.

You are lucky to get someone in BT to admit that there has been a billing error. There are several threads on here where this has been covered but the BT reps will not admit a mistake has been made, either because they do not understand the problem or they realise that this overcharge will affect most if not all of their customers and hence work out to be a tidy sum.
I think most people will have (or have already had) their billing period changed because it is to do with changing over to a new billing computer

PS Over to you maveli!!

Oh I see you were more on the ball than I was!