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Help please - SNAD or item not received?
cassie55
Posts: 119 Forumite
I won an adaptor/charger for a laptop on ebay.
I received what looked like a charger for an ipod.
I sent an email to the seller who asked me to email them photos of the item received plus the envelope - which I did.
They then apologised for the error. Told me to keep the ipod charger "for my inconvenience" and said the correct charger would be sent the following day.
I haven't received it and they are now not responding to emails.
I want to start a dispue but should it be a SNAD or item not recieved?
Thanks for any advice.
I received what looked like a charger for an ipod.
I sent an email to the seller who asked me to email them photos of the item received plus the envelope - which I did.
They then apologised for the error. Told me to keep the ipod charger "for my inconvenience" and said the correct charger would be sent the following day.
I haven't received it and they are now not responding to emails.
I want to start a dispue but should it be a SNAD or item not recieved?
Thanks for any advice.
0
Comments
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Well since seller has 'gifted' you the item and promised that the correct item would be sent I wonder if an item not received claim would actually be appropriate? The current charger was a gift, the promised correct one has not been received..am I being fair though I wonder?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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That's my dilemma Soolin.
Do I accept the wrong item as a gift? Or as an item not as described?
HHmmmmm
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I'd go with item not received. If you file a SNAD dispute won't paypal ask you to input tracking information for the returned item?0
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