Hotel booking cancellation help please?

smashed

Hi.

2 weeks ago I was trying to find a room for June 3rd, and came across yeego.com.
They offered a really good rate on a hotel that everybody else said was full. I ordered the room, and the confirmation page stated that they would let me know when the room was "confirmed" as what I had done was just a request effectively.
I heard nothing back, and therefore my sister booked some other rooms with another company. However, yeego have charged my card, so I logged onto the site to see that the order is now "confirmed". It states in the T&C's that I can cancel as soon as I get confirmation if I wish at no charge. But it also states that any cancellation within 5days of arrival will give me no refund.

I never got the confirmation and have NO idea what to do. I emailed yeego as I cant find a telephone number, and they have yet to reply. I dont want to lose £130 that I cannot afford.

The hotel say that I have to contact this company to cancel the room

Can anybody please suggest what I should do? Will Mastercard reverse the charge after tomorrow if I request them to? I really dont have any idea what the best action is

Thanks

saveapenny

I would contact your credit card company ...site looks dodgy to me with no contact telephone number.
Try e-mailing them again with URGENT in the topic

sloppychops

Phone numbers are here.

http://www.yeego.com/about.html

smashed

The telephone number says "either everybody is busy" or the office is closed, and to leave a telephone number.
Not looking ideal.

I dont think its too dodgy in that the site seems quite good, and the reservation has been made with the hotel. Just not good in that I dont know how to get it cancelled
Hope they phone back

barron_2

Leave your contact details and email them uk@yeego.com.again and keep copies.
Contact cc company,and put the payment in dispute.
If they say they sent confirmation,ask for copy.
Good Luck.

smashed

Good idea

The only thing worrying me is that the emails may have ended up as junk and would be the reason I never got them. If that was the case, they wouldnt be blamed, and I guess I will lose out

What a pain.

saveapenny

cant you check your junk folder?

smashed

Junk is cleared after 7 days.. its not there now

smashed

After doing all the leg work.. ringing yeego 3 times, the hotel 3 times...

I finally got it cancelled.. yay

Cheers for all the help.
They would have sat on their !!! on a Friday and done nothing if I hadnt pestered them. I think I will have a £15 cancellation charge, but I can take that