Me and my Broken laptop V Evil Tesco

humphriess

CHRISSYG - the check arrived two days after the sent their first letter. They didn't wait to see if i would accept the money. I have not cashed the cheque though.

Esqui - i would have expected the laptop to last at least three years, probably 4 or 5. I'm no expert though.

Mark Hewitt - i know i'm lucky to be offered £190 and should be happy but cannot buy a new laptop for this and didn't expect to have to buy a new one for at least another tow years so have not budgeted for it.

Tightarsey - fab idea, make be te answer to my problems, will look into it. thanks

Ciderboy2009- Yes it is the graphics cards thats broken and there is a Nvidia chipset inside. So how would you suggest i proceed?

Cajef - The shop said that the graphics card was broken. The man in the repair shop also mentioned that he had two other HP laptops one identical, that had the same problem. The estimated the repair to cost £450. They didn't value the laptop but did advise that it would be more cost effective to buy a new laptop I had to pay for the examination of the laptop, had already guessed it was the graphics card before taking it to the shop so they just confirmed my thoughts. Wondering if it would be worth paying for another opinion?

thanks everyone for your help - consensus seems to be to accept the check from tesco. might write one more time and ask how they work out depreciation and how long they estimated the laptop to survive? Nothing to looose as in no rush to cash the check as it will take me a few months to save up the extra money to buy a new laptop.

4743hudsonj

humphriess wrote: »

CHRISSYG - the check arrived two days after the sent their first letter. They didn't wait to see if i would accept the money. I have not cashed the cheque though.

Esqui - i would have expected the laptop to last at least three years, probably 4 or 5. I'm no expert though.

Mark Hewitt - i know i'm lucky to be offered £190 and should be happy but cannot buy a new laptop for this and didn't expect to have to buy a new one for at least another tow years so have not budgeted for it.

Tightarsey - fab idea, make be te answer to my problems, will look into it. thanks

Ciderboy2009- Yes it is the graphics cards thats broken and there is a Nvidia chipset inside. So how would you suggest i proceed?

Cajef - The shop said that the graphics card was broken. The man in the repair shop also mentioned that he had two other HP laptops one identical, that had the same problem. The estimated the repair to cost £450. They didn't value the laptop but did advise that it would be more cost effective to buy a new laptop I had to pay for the examination of the laptop, had already guessed it was the graphics card before taking it to the shop so they just confirmed my thoughts. Wondering if it would be worth paying for another opinion?

thanks everyone for your help - consensus seems to be to accept the check from tesco. might write one more time and ask how they work out depreciation and how long they estimated the laptop to survive? Nothing to looose as in no rush to cash the check as it will take me a few months to save up the extra money to buy a new laptop.

its a very well known fault

my old hpdv9572 had 4 separate faults regarding the gfx

4mbs later and i got a full refund (in vouchers) plus some more to get an equivalent model.

you may actually be able to claim more. but i wouldnt have thought it to be much, certainly not worth the time and hassle, and they may retract their first offer as soon as you contest it.

id take it and avoid hp like the plague if it has nvidea in it.

ciderboy2009

OP - If you Google 'Nvidia defect forum' you'll come across a forum that will help you to proceed with dealing with this problem and give you advice on your legal rights.

I'm currently going through the process of claiming back from Comet after my HP G6000 (G6065EA) laptop developed the same Nvidia graphics fault - apparently it could affect numerous laptops worldwide.

HP, Dell, Sony & Apple have all admitted to some of their laptops containing defective chips and offer various solutions. Unfortunately they're not admitting to all of the laptops that are affected!

lapcure_2

Hello all,

I would advise anyone in this position to seriously consider their options before accepting a partial refund.

I run a UK forum dedicated to this subject and have had numerous successes against all the big high street stores, Tesco included.

At the end of the day the facts are simple; You were sold an inherently defective laptop that breached almost every aspect of the SOGA.

The retailers are treating their customers abysmally making them jump through hoops to then only offer a partial refund.

This is not good enough and we have proved that by forcing the retailers to pay up.

We have a wealth of information on our forum and all our help and advice is free.

Why not pay us a visit and see if we can help you secure a full refund.

The site is at www. nvidiadefect.com

Thanks for reading

Best wishes

Paul
Nvidiadefect.com

Esqui

Known defect or not, a partial refund is an acceptable remedy under the Sale of Goods Act.

moggylover

Does this mean that when lashing out £400 or so on a laptop one should expect to have to replace it in about 4 years?:eek::eek:

Beejaysus! My son has been on about wanting one for ages and I was beginning to waver - but s0d that! Computer companies must be the very best in the World for selling cheap rubbish at over-inflated prices if that is the case!

I'm with those that say it should be fit for the purpose OR economically repairable for a period of at least 6 years: that was the original intent of the SofG Act and if these IT companies are allowed to get it watered down then the public outcry should be immense!

It's a pity that the judges appear to be equally irresponsible in allowing the wrong concept to be used for calculating the compensation due! What a very easily duped, fobbed-off and robbed nation we have become!

System

have you sent the cheque back or kept it ? if you have kept it they may see it as acceptance.

lapcure_2

Esqui wrote: »

Known defect or not, a partial refund is an acceptable remedy under the Sale of Goods Act.

No customer should end up having to accept a refund for less than what they paid for it.

If a laptop purchased in 2007 failed in 2009 with the Nvidia Defect then because it breached the SOGA in just about every way the customer has every right to demand his/her money refunded in full.

Now, sometimes courts will deduct a little for usage, but not every time.

Members from my forum have been up against all the major retailers, Comet, Currys, PC World etc and in virtually every case we have helped secure a full refund or at the very least a replacement laptop.

On not one occasion has a retailer gone as far as court preferring to settle at the 11th hour.

Take a look at this if you want a bit of inspiration:-

ww w.nvidiadefect.com/post623.html#p623

Remember, it is not your fault the laptop you purchased in good faith turned out to be inherently defective.

Somebody has to pay for that - why should it be you?

Best wishes

Paul
w ww.nvidiadefect.com

point3

ciderboy2009 wrote: »

OP - You don't say what the fault is.

Is it something to do with the graphics? If so then does the laptop have an Nvidia chipset?

If answers to both questions are yes then there is a good chance that you're suffering from the Nvidia defect and will be able to prove that the laptop was inherently defective at the time of purchase - there are an increasing number of people who have received full refunds from large suppliers because of this defect.

£389 HP laptop is unlikely to have the Nvidia graphics card in question.
I should know. I've had mine repaired 5 times now!

point3

£190 should buy a decent secondhand ex-corporate laptop. Sell the HP for spares and the budget may even stretch to a new sub-£300 entry-level model laptop.