Question About Higher Gas Bill

KateErricsen

Hi There,

I have a question I hope someone might be able to help with relating to my gas.

I have been with Scottish Gas for four years and get billed quarterly. The bills are usually about £13-£20 depending on the time of year - I live by myself and don't use much as you can see!

I have given them several readings over the time I have been with them, usually about two a year.

Anyway I suddenly got a bill covering two/three summer months for £55. I called them about this and they said it was higher because the previous bills had been estimates.

But I have provided regular estimates since I was with them and have never been hit with something like this. I know for certain I hadn't used any more gas than usual.

I'm not sure what to do, because I am sure there is something fishy about the whole thing. I know it's not much to most people but as I am on a very tight income I am really struggling to pay this.

Does anyone have any suggestions where I could take this?

Thank you,
Kate

Premier_2

The previous bills should specify whether the readings used were actual, estimated (or sometimes customer).

It is your responsibility to check them and advise immediately of any anomoly.