Barclaycard refund

putty71

Hi All

I have just checked my Barclaycard account online and see they have refunded my PPI insurance directly to my account, whereas I requested a refund directly to my bank. I know I should not moan as it's to the tune of £3087 which clears the debt, however the account was not in default despite me telling them I am struggling to pay, but I really wanted the money to clear some other priority debts first.

Can anyone tell me is this striclty legal what they have done as they put me in a muddle with the money in the first place.

Help please.

Thanks
Putty

LeeSouthEast

This isn't a definitive answer, but I've seen the same question a hundred times and iirc the answer is "yes they can".

Still, it's one debt cleared which is good, right?

mark55man

Not sure if they can or they can't, but as they have - could you now use the barclaycard for your normal spending and use the equivalent amount of money to pay your pressing debts. this would soon get you back up to £3k or so

or if you need the cash more quickly at cost of 3% do a balance transfer to the offending cards - I know that would really grate giving them that money £100, but I imagine a whole world of pain in trying to reverse the payment. and £100 might be worth it for you in terms of money saved on other debts

you could also try and bargain, say look you think they made a mistake, but if they reduced the 3% fee you wouldn't take it any further, or if they would give you a preferential rate on any balance

putty71

Hi

I cannot deny it's good to clear a debt, the problem is that I will quickly use it to clear other debts:o

putty71

Has anyone else had this problem?

di3004

Hi there......:D
Not sure if you've checked this link out yet, but worth checking on here as well to give you some ideas on this.;)
http://forums.moneysavingexpert.com/showthread.html?t=1596473
This is how the FOS works out refunds.