disabled facilities grant

carlos7774

hi there new and need some advice we have a 6 year old daughter with cerable palsey
she can not walk so we applied for a disabled facilities grant which was passed ,
that was 18 months ago which was for converting downstairs to a room ,
anchor then do the plans and conversion here comes the problem seems they dont have a clue what they are doing it seems that dates for completion have come and gone with us having no idea when work will be completed we have been told plans have been put in but havnt we have contacted anchor head office no one rings back ,we are now struggling to lift her to her bedroom and into the bath so we need work completed we were told 18 months ago work will be completed in a year .
has any one else had problems with the grant and getting work done .

kingfisherblue

I had no problems with an extension for my son through the DFG - everything was completed within about nine months, from applying to the end result.

If I were you, I would contact your building inspector (we had one based at the council) and ask him to investigate the reasons for the delays.

jazabelle

Have you tried putting a complaint in with the manager of the Anchor you are going through? It would likely get the ball rolling. Which branch is this, out of interest?

carlos7774

tried to complain to manager but nothing seems to happen after i complained 6 months ago and still no more forward than we were 1 year ago , anchor says that cat 1 cases keep jumping in front off us but we are now are having problems lifting her upstairs

jazabelle

I would put a complaint in writing to the manager. They would have to respond to that.

Did you not want to say which branch it is? I know a few of them, I thought I might be able to help.

shegar

Your first port of call should be your O T, she should be working with the grant officer , so you would be best talking to the O T and explaining your situation. Ive gone through a similar situation to you all areas are diferent , we have a very long wait here to get the help needed.Our O T worked very well with the grant officer from the local council and they had a lot of meetings at our bungalow to do measurements etc . I found that the paper work was so long to get sorted and a few meetings also with the finance officer . Then you have to have the workmen come to estimate the works . From start to finish it took us 14 months to get the work completed, my husband couldnt come home until the work was done as there was no he could live here without the adaptations being made. Good luck to you.