Primus Saver 2 - Itemised statements?

Patr100

Just looked up my first e- bill from Primus - (just 81p!) on the Saver 2 option - but find I still don't see any "free full itemised monthly statements" ie what numbers were actually called and charged for - Do I have to ask for this?

http://www.planet-talk.co.uk/SaverProducts.aspx?source=saver

I've emailed them but am I missing something?

Heinz

Login via https://secure.planet-talk.co.uk/Login.aspx

Click E-Billing - this brings up a list of Your most recent bills (1 in your case).

Click view - this brings up the front page of what they call your Account Statement.

Click View Details (on the right of the line which starts Talking Made Easy) - this brings up a table of all your calls.

Patr100

Heinz wrote:

Login via https://secure.planet-talk.co.uk/Login.aspx

Click E-Billing

Click view

Click View Details

Oh I see it now - how did I miss it?

Thanks.

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Heinz

Happy to oblige.

Did you misdial a few times? My bills average 4p per month (the one call I deliberately make on a weekday before 6pm).

Patr100

Heinz wrote:

Happy to oblige.

Did you misdial a few times? My bills average 4p per month (the one call I deliberately make on a weekday before 6pm).

I did expect it to be lower still - I have a slight query - my brother went onto Primus a little after I did and a few daytime calls to him have been charged. I understood that all calls at any time to another Primus user would be free as well. I need to clarify when he started and that free calls to him now apply.


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Heinz

Not something I'd heard of with Primus but neither does it worry me much (I use 1899 for the few calls I make during the day anyway).

Patr100

Heinz wrote:

Not something I'd heard of with Primus but neither does it worry me much (I use 1899 for the few calls I make during the day anyway).

I was definitely told that on the phone when I signed up and read it somewhere else previously probably on this forum

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pricefighter

Primus Saver dont offer FREE 01/02 calls to other Primus Saver users.Your call however would of course be free if it was covered by your particular call package.But if it was made at a chargeable time eg peak,you would be billed for it.

Patr100

pricefighter wrote:

Primus dont offer FREE 01/02 calls to other Primus users.Your call however would of course be free if it was covered by your particular call package.But if it was made at a chargeable time eg peak,you would be billed for it.

That's not what I was told when I signed up. At the time they made a point of mentioning this aspect without me prompting them.


EDIT: I have just spoken to them. Seems it's only the FreeTalk option although this was not made clear when I signed up.

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