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New boiler installed

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new boiler installed yesterday and as soon as he finished and it was turned on the heating came on but no hot water.
it is a vaillant ecotec plus 824
and the most stupid thing I did was to Pay him the money :eek:
now I am waiting for a vaillant engineer to come out this afternoon to sort it out
fingers crossed

Comments

  • Canucklehead
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    Hi

    So why didn't you call him back?

    Do you mean no water physically comes out of the tap or that it's not hot?

    GSR.
    Ask to see CIPHE (Chartered Institute of Plumbing & Heating Engineering)
  • lollol
    lollol Posts: 420 Forumite
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    water is coming out but its just not hot

    the guy who fitted it noticed the problem abd called vaillant technicalhelpline they were not able to sort it out over the phone so now they are sending someone out to have a look
  • macman
    macman Posts: 53,098 Forumite
    Name Dropper First Post First Anniversary
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    Was this 'engineer' registered Gas Safe?
    Why did he ask you to pay for an installation that is not complete and working?
    No free lunch, and no free laptop ;)
  • EliteHeat
    EliteHeat Posts: 1,382 Forumite
    edited 7 November 2009 at 7:43PM
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    One explanation is that he has piped it up back to front - difficult to do, but not impossible.

    It is far more likely that there is a simple fault (DHW flow switch, stuck divertor valve or duff thermistor) on the boiler, but either way he should not have sought payment until the householder was completely happy.
  • oldsam
    oldsam Posts: 98 Forumite
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    Your engineer is responsible for the installation for six years from the date of the installation - Under the Sale of Goods and Services Act 1982 - That means you can get another safe person to repair the fault - Then recover the cost at the small claims court - But you MUST inform the installer who did the work- I had a problem also it took time to sort- It's down to you now - You will get a lot support from Vaillant - customer service second to none- best of luck ! .
  • EliteHeat
    EliteHeat Posts: 1,382 Forumite
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    oldsam wrote: »
    Your engineer is responsible for the installation for six years from the date of the installation - Under the Sale of Goods and Services Act 1982 - That means you can get another safe person to repair the fault - Then recover the cost at the small claims court - But you MUST inform the installer who did the work- I had a problem also it took time to sort- It's down to you now - You will get a lot support from Vaillant - customer service second to none- best of luck ! .

    Remember to point out this little known fact to any future installer should you decide that you need a new boiler and have run out of people to sue for the old one, or they have died of old age and their descendants have emigrated to get away from you.

    You are misguided in the extreme with your interpretation of the SOGA and I would suggest that you delve a bit deeper.
  • lollol
    lollol Posts: 420 Forumite
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    Thank you all

    It was sorted out by vaillant in the end. Initially they thought that it may be pipes put in wrongly but they found that it was the flow sensor which was jammed for some reason. They replaced it with a new one so all is is well now.
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