New boiler installed

lollol

new boiler installed yesterday and as soon as he finished and it was turned on the heating came on but no hot water.
it is a vaillant ecotec plus 824
and the most stupid thing I did was to Pay him the money :eek:
now I am waiting for a vaillant engineer to come out this afternoon to sort it out
fingers crossed

Canucklehead

Hi

So why didn't you call him back?

Do you mean no water physically comes out of the tap or that it's not hot?

GSR.

lollol

water is coming out but its just not hot

the guy who fitted it noticed the problem abd called vaillant technicalhelpline they were not able to sort it out over the phone so now they are sending someone out to have a look

macman

Was this 'engineer' registered Gas Safe?
Why did he ask you to pay for an installation that is not complete and working?

EliteHeat

One explanation is that he has piped it up back to front - difficult to do, but not impossible.

It is far more likely that there is a simple fault (DHW flow switch, stuck divertor valve or duff thermistor) on the boiler, but either way he should not have sought payment until the householder was completely happy.

oldsam

Your engineer is responsible for the installation for six years from the date of the installation - Under the Sale of Goods and Services Act 1982 - That means you can get another safe person to repair the fault - Then recover the cost at the small claims court - But you MUST inform the installer who did the work- I had a problem also it took time to sort- It's down to you now - You will get a lot support from Vaillant - customer service second to none- best of luck ! .

EliteHeat

oldsam wrote: »

Your engineer is responsible for the installation for six years from the date of the installation - Under the Sale of Goods and Services Act 1982 - That means you can get another safe person to repair the fault - Then recover the cost at the small claims court - But you MUST inform the installer who did the work- I had a problem also it took time to sort- It's down to you now - You will get a lot support from Vaillant - customer service second to none- best of luck ! .

Remember to point out this little known fact to any future installer should you decide that you need a new boiler and have run out of people to sue for the old one, or they have died of old age and their descendants have emigrated to get away from you.

You are misguided in the extreme with your interpretation of the SOGA and I would suggest that you delve a bit deeper.

lollol

Thank you all

It was sorted out by vaillant in the end. Initially they thought that it may be pipes put in wrongly but they found that it was the flow sensor which was jammed for some reason. They replaced it with a new one so all is is well now.