stopping nasty phone calls from creditors

file_wizzard

COS wrote:

Please can somone post the legal times a company can call a customer.

This weekend Saturday 820 am and Sunday 818am Barclays telephoned me on the landline unexpectedly.

Thanx in advance.

For marking purposes, (and with consent) agreed practice is 09:00 - 21:00, if it is in relation to debt collecting or any other activity then the legal maximum is 0 if the person in question has formally request no further contact by telephone

EllieB_2

Firstly thanks to TheDebtCollector, may I say maybe you should switch sides and look at becoming a debt advisor?? Although your posts from the "inside" are most helpful! If only all debt collector were as sympathetic. Telephone harrassment is a huge issue - thanks for the advice. But what do people do when they ignore requests to only deal in writing? My friend has recently been hospitalised after a suicide attempt due to incessant harrassment on the phone by creditors (he lost his job and couldn't repay his debts). He asked them not to phone him and write to him instead but they took no notice. I suggested he could change his phone number but he lives at home and his mum doesn't want to do that (she seems to think it is his fault). Can he complain? if so where? they don't seem to care when he tells them they are bearking the law.

EllieB_2

sorry - breaking the law I meant to say - although maybe they are "barking" if not bearking

Iwantmorecash

i have asked MBNA to stop phong me nad they said "as you owe us money we can phone you as often as we like","because you are in breach of contract"

I WILL be writing to them on monday with the letter on the first page..........

God it realy depresed me yesterday at work and made the whole day bad......

i hope the letter will work,

wuckfit

Iwantmorecash wrote:

i have asked MBNA to stop phong me nad they said "as you owe us money we can phone you as often as we like","because you are in breach of contract"

I WILL be writing to them on monday with the letter on the first page..........

God it realy depresed me yesterday at work and made the whole day bad......

i hope the letter will work,

You Might want to point out them that whilst merely being in breach of contract is not a criminal offence, a Breach of the telephony act most certainly IS.


Don't put up with their lies on the phone, for that's what they are. just tell them that they ARE committing an offence by calling you and that you will quite happily give evidence against them under oath in a court of law for harrasment and intimidation. if you're canny you can get them to breach DPA during the conversation as well, but you have to outsmart them.