Relationship fee

armour

I opened the account in a branch. I made 2 visits and nothing was said about an extensive package of benifits or any fee payable.

As for the name Citibankplusaccount, whats in a name. I have a Cashbuilder savings account which pays 0.2%!

I know I've ticked the "terms and conditions box" but I think it's appalling that a financial institution should behave like this.

I'm going to go to the branch today to get my tenner back. - I'll let you know how I get on.

noh

So you acknowledged that you read the T+Cs by ticking the box but you didn't actually read them?
And you are blaming the bank?

RayWolfe

armour wrote: »

I know I've ticked the "terms and conditions box" but I think it's appalling that a financial institution should behave like this.

No, it's appalling that you bought something without knowing what you were buying. Take responsibility and learn.

armour

Just back from the bank. It turns out that I'd originally applied for the "citibank access acc" which has no fee, but during the application process the application was changed to the "citibank plus account" which has a fee - The deputy manager apoligised , offered to switch accounts and refund my tenner.

He dealt with my complaint very smoothly & efficiently which leads me to beleive that this is not the first time he's dealt with this type of situation.

Sharp practice perhaps?

Anyway I've accepted the apology & refund - but my trust in Citibank has taken a knock

Myrmidon_J

Barclays did something similar to me, a good few years back.

I had held a basic account with them for three or four years; then they randomly decided to "upgrade" it to a fee-paying account. I had all sorts of nonsense like mobile phone insurance (for my tatty old Nokia 3310), travel insurance (for all those holidays I couldn't afford, as a poor student), etc.

Total bollox.

And, worse still, because I'd moved house (student digs), they sent statements to my old place, so I didn't notice the theft for a good few months. :mad:

I complained vociferously on numerous occasions and eventually retrieved my money. Then I closed the account.

Utter sleazebags and scumbuckets; I've told everyone to avoid them like the plague ever since.

opinions4u

armour wrote: »

Just back from the bank. It turns out that I'd originally applied for the "citibank access acc" which has no fee, but during the application process the application was changed to the "citibank plus account" which has a fee - The deputy manager apoligised , offered to switch accounts and refund my tenner.

He dealt with my complaint very smoothly & efficiently which leads me to beleive that this is not the first time he's dealt with this type of situation.

Sharp practice perhaps?

Anyway I've accepted the apology & refund - but my trust in Citibank has taken a knock

I think I owe you an apology too.

I didn't even realise Citibank had branches in the UK and wrongly assumed that you'd bought online.

So - sorry, I got it wrong in my posts above.

armour

Don't worry about it O4U. Like you (or a previous poster) said Check the Ts & Cs before signing.
So Barclays "upgraded" you to a fee bearing account too MJ. A colleague's just mentioned that this type of thing happened to her with Halifax also.
That's three different banks making an "error" which can only be in their favour. - I'm starting to think that it's a deliberate policy.

What do you all think?

opinions4u

armour wrote: »

Don't worry about it O4U. Like you (or a previous poster) said Check the Ts & Cs before signing.
So Barclays "upgraded" you to a fee bearing account too MJ. A colleague's just mentioned that this type of thing happened to her with Halifax also.
That's three different banks making an "error" which can only be in their favour. - I'm starting to think that it's a deliberate policy.

What do you all think?

It won't be a deliberate policy but it will be a reaction to management demanding results.

It will be excessive sales pressure on staff who, in some banks, end up being sacked for mis-selling!