Married Tomorrow - Suit not arrived (Scotweb)

edgex

the OP has already stated that they missed 2 delivery dates

so the supplier had either already stated a delivery date, or contacted them to let them know it was ready to be delivered
if it was the 2nd, theyd obviously lied
if the 1st, to then miss a 2nd delivery date, knowing that the item was already late?


im assuming the OP is on their honeymoon, but it would be interesting if the suit did arrive or not.

Tim_Stevens

bingo_bango wrote: »

Also, if the T's & C's of your company actively remove statutory protection as you claim, then offences are being committed under The Unfair Contract Terms Act 1977, and The Unfair Terms in Consumer Contracts Regulations 1999.

There's no question of statutory protection being removed. My point was that the cancellation/return rights people are assuming do not apply to custom made goods. That's just a fact. Instead it becomes a question of the contractual terms that are explicitly promised. And an expected delivery date is not a promise in law. It's only a promise if the date is explicitly guaranteed in writing. So if this supplier wrote to the OP at the time their payment was accepted agreeing to provide a refund and/or pay consequent costs in the event of the expected delivery date not being met (which somehow I doubt) then there would be a case in law. Otherwise I'm afraid there's no leg to stand on.

Still less is there a case in law for "last minute nerves" which as I read this is what he's really wanting compensation for (since we've had no confirmation from the OP that the goods in fact failed to arrive in time). The posting was written the day before the event, which is of course a worryingly tight deadline to anyone getting married, but 'mental comfort periods' are as far as I know not legislated for. Sorry if that doesn't suit the consumer-champion spirit of this site. But I don't think anyone is doing the OP favours by encouraging him to think he has a case where in my experience he clearly doesn't.

pinkshoes

Tim_Stevens wrote: »

There's no question of statutory protection being removed. My point was that the cancellation/return rights people are assuming do not apply to custom made goods. That's just a fact. Instead it becomes a question of the contractual terms that are explicitly promised. And an expected delivery date is not a promise in law. It's only a promise if the date is explicitly guaranteed in writing. So if this supplier wrote to the OP at the time their payment was accepted agreeing to provide a refund and/or pay consequent costs in the event of the expected delivery date not being met (which somehow I doubt) then there would be a case in law. Otherwise I'm afraid there's no leg to stand on.

Still less is there a case in law for "last minute nerves" which as I read this is what he's really wanting compensation for (since we've had no confirmation from the OP that the goods in fact failed to arrive in time). The posting was written the day before the event, which is of course a worryingly tight deadline to anyone getting married, but 'mental comfort periods' are as far as I know not legislated for. Sorry if that doesn't suit the consumer-champion spirit of this site. But I don't think anyone is doing the OP favours by encouraging him to think he has a case where in my experience he clearly doesn't.

Going by what you've written, and your attitude towards the consumer, I certainly wouldn't buy from your company!!!

There were two MISSED delivery dates (not just expected), which implies that the goods were ready.

What's the point of having a company that makes custom made suits (I'm guessing weddings is BIG business for them!!) if they can't meet a deadline?

It's about providing a product AND a service, and if the company makes a suit for a wedding, and can't deliver it on time, then frankly that's appalling, and if they valued their business, they should have been grovelling on their knees to either get the suit there the day before the wedding (arriving on the wedding day really isn't acceptable - grooms have more important things to worry about!!) or to provide a suitable alternative.

I hope that the OP's suit arrived in time, and if it didn't, he should name and shame the company that offers such a terrible service.

Tozer

bingo_bango wrote: »

Also, if the T's & C's of your company actively remove statutory protection as you claim, then offences are being committed under The Unfair Contract Terms Act 1977, and The Unfair Terms in Consumer Contracts Regulations 1999.

.

These are civil law statutes. There are no offences created under them.

bingo_bango

Tozer wrote: »

These are civil law statutes. There are no offences created under them.

Duly acknowledged.

bingo_bango

Tim_Stevens wrote: »

There's no question of statutory protection being removed. My point was that the cancellation/return rights people are assuming do not apply to custom made goods. That's just a fact. Instead it becomes a question of the contractual terms that are explicitly promised. And an expected delivery date is not a promise in law. It's only a promise if the date is explicitly guaranteed in writing. So if this supplier wrote to the OP at the time their payment was accepted agreeing to provide a refund and/or pay consequent costs in the event of the expected delivery date not being met (which somehow I doubt) then there would be a case in law. Otherwise I'm afraid there's no leg to stand on.

Still less is there a case in law for "last minute nerves" which as I read this is what he's really wanting compensation for (since we've had no confirmation from the OP that the goods in fact failed to arrive in time). The posting was written the day before the event, which is of course a worryingly tight deadline to anyone getting married, but 'mental comfort periods' are as far as I know not legislated for. Sorry if that doesn't suit the consumer-champion spirit of this site. But I don't think anyone is doing the OP favours by encouraging him to think he has a case where in my experience he clearly doesn't.

If that is indeed the case, when did the statutory provision of implied terms in contracts become repealed? I'm sure Parliament would be interested to know.

As for the compensation you mention above, you'll see that OP has simply asked for a refund or damages in the amount of hiring a suit. I get no sense from his post that he is seeking anything over and above this, and suspect that if your flawed logic has picked this up, then you have all the legal credentials of a gnat, and should therefore leave the thread alone. Personally I'm putting you on ignore.

tox

Well, thanks for the advice.

I got a refund on all the bits that weren't custom made. Must say the kilt quality wasn't great. I spent an hour removing the snags....

Not a vote for Scotweb.