What Would You Do?

flippin36

The exact thing happened to me (in my early ebay days) . I bought something from ebay that was sold as new from Oasis. When I arrived it looked immaculate but no label. Item was lovely, so I didn't make a fuss, but was a bit tight to fasten so never got further than my wardrobe. Decided to sell it on pretty much as I bought stating "Oasis" with label cut. Got negged as soon as she received it because she said it wasn't new nor from Oasis.

When I contacted her to offer refund she said she really loved the jacket but it had a mark on it and had to have it dry cleaned. I gave an apology and £5 for cleaning/inconvenience. Now I have no idea whether she was trying it on or not, but I kind of thought it was my own fault as I had left myself open to being negged. The label was cut and I really had no idea where it was from (regardless of how it was sold to me) or whether it had been worn, I was being a little niave. Lesson learned. Unless I am 100% sure of its history I do not add it to my description.

Maybe you could just give refund and put it down to a learning experience.

SallyUK

Thanks for everyone's replies and those stories about refunds, they really made me laugh and squirm! lol

I'll probably end up doing the refund but feel that I should contact the original seller to see what she has to say for herself, as if the dress wasn't originally an M & S one, then she shouldn't have sold it as being one, should she?

Sal
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SallyUK

Morning All

Well the latest is, I contacted the seller who I bought the dress from and she wrote back saying that the dress was definitely an M & S one, albeit last seasons.

I then wrote to the person who bought the dress from me and let her know this.

She says she still doesn't believe that it is an M & S dress, but I have no other way of proving this. I guess I'm stuck in the middle here.

I know it's annoying to receive something that you don't like, but I wonder why she doesn't just sell it on, like I did?

Sal
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shellsuit

SallyUK wrote: »

Morning All

Well the latest is, I contacted the seller who I bought the dress from and she wrote back saying that the dress was definitely an M & S one, albeit last seasons.

I then wrote to the person who bought the dress from me and let her know this.

She says she still doesn't believe that it is an M & S dress, but I have no other way of proving this. I guess I'm stuck in the middle here.

I know it's annoying to receive something that you don't like, but I wonder why she doesn't just sell it on, like I did?

Sal
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#

But you didn't sell it on because you didn't believe it wasn't as described, did you?

I'd still refund the buyer once you have received the dress back.

VanyaHargreeves

Any chance of looking for the a listing of the same dress on ebay to prove it is an M+S dress? Or a catalogue or something?

cyberbob

SallyUK wrote: »

I know it's annoying to receive something that you don't like, but I wonder why she doesn't just sell it on, like I did?

Sal
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Why should she have to? If she has bought something that is not as it was described (eg not an M&S one) she should get a refund why should she have to go through the hassle of selling it and maybe lose money

If you can't prove to her that its M&S you should refund.

bluebell13

Hi SallyUK. I sell items of ex M & S stock on E-bay from a clearance warehouse. The removal of labels to prevent returns only applies to labels bearing the brand name and a lot of M & S clothes do not have the brand name on the inside label which bears the wash-care instructions. This label should have been left inside the dress when you received it as there was no reason to cut it out. If it was not there then your seller may have been mis-describing the item. If it is there then an experienced M & S buyer would probably recognise it.

Either way I think you should ask your buyer to return the dress for a full refund. When you get the dress back then you can investigate it for labels.

SallyUK

Thanks for that Bluebell13, that's a good idea.

Sal
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bluebell13 wrote: »

Hi SallyUK. I sell items of ex M & S stock on E-bay from a clearance warehouse. The removal of labels to prevent returns only applies to labels bearing the brand name and a lot of M & S clothes do not have the brand name on the inside label which bears the wash-care instructions. This label should have been left inside the dress when you received it as there was no reason to cut it out. If it was not there then your seller may have been mis-describing the item. If it is there then an experienced M & S buyer would probably recognise it.

Either way I think you should ask your buyer to return the dress for a full refund. When you get the dress back then you can investigate it for labels.

Money_maker

Wholesalers sell discontinued lines etc, some of these may be years old. The item can still be new (M&S tends to be in plastic protective wrap) but certainly not current season. The clue, I agree, will be in the label. BTW, the member of staff at M&S may have been quite new.