Tescodirect

naughtybish

Hey

is it just me or , tried to sign up with Tesco direct ( first time i have try to purchase anything from them ) got to checkout and went to register

got the message:
("Sorry, we couldn't register your details. Unfortunately an error occured while we were registering your details. We are currently investigating the problem and hope to resume service soon. Please try again later.")

i tried later , and a bit later
and have given up and purchased my stuff on amazon

i did a search and found a simailar story on a blog page
where in the end the guy rang tesco on their expensive customer service number.

i just sent an email , so well see.

rant over
Bishmean;)

mrcol1000

naughtybish wrote: »

Hey

is it just me or , tried to sign up with Tesco direct ( first time i have try to purchase anything from them ) got to checkout and went to register

got the message:
("Sorry, we couldn't register your details. Unfortunately an error occured while we were registering your details. We are currently investigating the problem and hope to resume service soon. Please try again later.")

i tried later , and a bit later
and have given up and purchased my stuff on amazon

i did a search and found a simailar story on a blog page
where in the end the guy rang tesco on their expensive customer service number.

i just sent an email , so well see.

rant over
Bishmean;)

I use Tesco Direct regualrly with no problems. Probably just having computer problems. Every service with Tesco seems to have computer problems every so often. You would think that a huge company like that would have better IT. Its a waste of time contacting Tesco Direct by e-mail as they seem to skim read your e-mail and then answer a competely different question to what you asked.

richardlionheart

I had same problem when on several occasions tried to register and got the same kind of message.

I then went onto try clicking on the forgot password recovery and it seemed to recognise
my email ( ie, it did not say that email is not registered etc )
next i telephoned customer services , and they had no record of my email address! and suggested trying again:mad:

so this time i registered but did NOT put in my clubcard number
(ticked no club card )
that time worked ! and i was in.:D
later i added my clubcard details ( all in all a vey long winded way to sign up on a net based retailer ):money:

i use mozilla , perhaps it possibly has something to do with that ?

as mrcol1000 above suggests maybe Tesco need to invest more in their
IT dept

http://philbradley.typepad.com/phil_bradleys_weblog/2006/12/signing_up_with.html

borders_dude

Most large organisations will have IT problems which somehow affects their customers whether they know it or not at somepoint!

naughtybish

hey,

i did get a reply from Tesco Customer services manager .

He acknowledges there is a problem with certain clubcard numbers
being accepted into their system. Anyways they have manually set up my account now.
(was hoping for some clubcard points for the hassel )

Bishmena